Debugging Customers
When it comes to debugging, having access to the right information is crucial. On Getint, customers can share their connections with us, allowing us to retrieve specific fields and perform more detailed debugging. Here’s how to do it:
How to Enable the Debug Option
Activating the Debug option for logs allows us to retrieve more detailed information in the synchronization logs and thoroughly examine potential issues. The Info option doesn't show enough details to troubleshoot an issue properly.
Go to Settings > Data Storage > Change the Log minimum level from Info to Debug.
The debug option doesn't bring more information from previous logs. You'll need to rerun your integration to capture more details about the issues you’re experiencing.
Debug Requests Feature
There are several ways to grant access to Getint if you need assistance from our team. Here, you'll find a detailed guide on how to share access permissions and allow our support team to address any issues you may experience.
Additionally, it's crucial to share the connection with us to ensure we have sufficient permissions to download the necessary information from your account. Follow these steps:
Go to Connections within Getint.
Locate the specific connection you're experiencing issues with.
Click the three-dot button on the right and select Edit.
Modify the access settings to Anyone in Workspace can edit.
Once you've approved access to Getint, we'll utilize the Debug requests option within Connections to download relevant REST API responses and effectively troubleshoot your issue.
Conclusion
Sharing access for detailed debugging on Getint is a straightforward process that can greatly enhance the troubleshooting process. By following these steps, customers can ensure that they are providing all the necessary information for detailed debugging, leading to faster and more efficient issue resolution.
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