Jira Monday.com integration | Getint: Where every ticket finds it's place.

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Integrating Jira with Monday.com using Getint significantly enhances workflows, communication, and migration efficiency. Monday’s user-friendly interface and customizable workflows perfectly complement Jira’s robust issue-tracking capabilities. This integration streamlines tasks, updates, and timelines, thereby maximizing productivity.

With Getint, you can seamlessly integrate your Monday.com boards with Jira Cloud, Jira Data Center, or On-Premise, ensuring efficient synchronization of tasks across your workspace.

Optimize your workspaces

Different projects have different requirements, with this in mind, you may like to track and integrate specific information for your project.

How to integrate custom fields for Monday.com integrations

Monday.com has a multitude of custom field types that can be added to your board, make sure to have your board configured beforehand with all the custom fields you would like to integrate so that when creating the integration, you can visualize them for mapping and map them according to their counterpart in Jira.

Please, note that some custom field types may not be supported by us at the moment. In case you need a custom development for your product or project, please get in touch with our support team for pricing.

Create the integration | Add the connections

Access the Getint App in Jira

Here we will select the Jira - Monday.com Integration app for this integration, then create the connection for Jira with Jira’s API token and create the connection for Monday.com with Monday’s Personal API Token. Remember to give a name to your integration, then build it.

Go to Workflows, then Integrations, select Create Integration, and then Continuous Sync or Migration based on your requirements.

Create the tokens for each workspace

For the integration to work properly, you must grant access to both environments through their respective access tokens.

Mapping fields

Users can now build an entire integration, with multiple item types and fields mapped, with just a few clicks using our Quick Build feature.

Use the quick build in your integration editor to create your integration from scratch:

In your integration editor screen, click Quick Build. Next, click Build, and wait for the tool to load the item types and their fields.

Once the app loads the item types and their fields, take your time to check if the item types brought are the desired ones, also all fields brought up are configurable through this screen so you can go through each of them and set them as you desire.
When you decide that everything is set as you expect, click Apply.

If undesirable item types were brought, you can simply delete them through the integration editor. Either create your integration or save it right after.

Manually add and configure item types/fields

Click on the Add type mapping button, and the Map Your Types for a Seamless Integration tab should pop up:

Create a task ↔︎ task, and subtask ↔︎ subtask task type mapping, add your desired fields, and define the sync direction (unidirectional or bi-directional) with the arrows. and configure your task status synchronization. Save your integration at the end:

Use the Add Mapping Field button to map different fields of your workspaces to integrate them, the menu at the top can be used to navigate the type mapping configuration screen to edit different settings of your mapping, such as Status and Comments & Attachments.

For Comments & Attachments in a Monday.com integration, please ensure to enable the attachments as they’re disabled by default. Also, attachments need to be uploaded from the Files column in your Monday board, otherwise, they will fail to sync.

Always upload attachments from the FILES column rather than the Item/Task menu to ensure file synchronization with the other app.

Use the step-by-step configurator to add new mappings of different fields from your item types, click on the arrows in the middle to define the synchronization flow (updates only unidirectionally from left to right, from right to left, or bidirectional). At last, click the Apply blue button at the right bottom corner to save the changes made.

Map the statuses, use the dropdowns to map them according to your organization parameters, and click Apply to save the changes made.

Name your integration, then save the changes to create it.

Create a ticket on both sides to test the integration

Add a comment or attachment and change the task status to ensure the counterpart is capturing the mapped fields correctly:

Please be aware that replies to comments (also known as subcomments) are not supported by Getint, and they will not trigger synchronization. If an update is added before a sync is triggered, and a reply is subsequently added to the update, the tool will bring the subcomment to the other side. However, due to a technical limitation from Monday, we cannot guarantee that this will work consistently, to manage expectations.

At Getint, we take feedback and customer inquiries seriously. Therefore, if you bump into an error while trying to integrate your software, or if you have any custom requirements, please raise a ticket at our support channel here.