Jira Wrike integration

Integrate Jira with Wrike using Getint to enhance workflows with other teams, facilitate effective communication among teams, companies, and customers, or efficiently migrate to Jira.

Efficient resource management is achieved through better allocation and monitoring of workload across projects, preventing resource overallocation or underutilization. The integration also offers scalability and flexibility, allowing adaptation to evolving business needs, whether it involves expanding teams, adding new projects, or integrating additional tools. Furthermore, investing in Getint integration proves cost-effective in the long run, as it saves time, enhances efficiency, and potentially reduces project delays and risks.

Overall, leveraging Getint to integrate Jira with Wrike workspaces optimizes project management processes, fosters collaboration, enables unified reporting, improves resource management, offers scalability and flexibility, and proves cost-effective, ultimately contributing to enhanced project outcomes and business success.

Prepare your workspaces, and check the fields you would like to integrate into the counterpart

Different projects have different requirements, with this in mind, you may like to track and integrate specific information for your project.

Wrike has a multitude of custom field types that can be added to your board, make sure to have your board configured beforehand with all the custom fields you would like to integrate so that when creating the integration, you can visualize them for mapping and map them according to their counterpart in Jira.

Custom field creation tab from Wrike board

Custom fields applied to the Wrike board

Please, note that some custom field types may not be supported by us at the moment. In case you need a custom development for your product or project, please send an email to [e-mail] for pricing.

Create the integration and add the connections

Access the Getint App in Jira.

Here we are going to select the Jira - Wrike Integration app for this integration, then create the connection for Jira with Jira’s API token and create the connection for Wrike with Wrike’s Access token. Remember to give a name to your integration, then create it.

Note: Make sure to have your Wrike’s account verified, otherwise the API tab for you to generate the Permanent Access Token won’t be available.

• Navigate to Jira, go to “Apps”, and select “Jira - Wrike Integration” (If you still don’t have the trial for this application, please check it at the Atlassian Marketplace on: Wrike Jira integration by Getint [sync] | Atlassian Marketplace

• Select “Create Integration” then “Continuous Sync” or "Migration" based on your requirements.

Create the tokens for each workspace, and create the connections right after To ensure the integration functions properly, grant access to both environments using their respective access tokens.

• You can learn how to create the access token on Jira with the video below, but you can also follow this article: Manage API tokens for your Atlassian account | Atlassian Support

• In the video below you can learn how to create a Permanent Access token for Wrike, you can also read the instructions in the Asana article: https://help.wrike.com/hc/en-us/articles/210409445-Wrike-API

Add mapping fields and configure them

Add type mappings, and map them according to your organization’s interest

• Create a task ↔︎ task, and subtask ↔︎ subtask task type mapping, add your desired fields, and define the sync direction (unidirectional or bi-directional) with the arrows. and configure your task status synchronization. Save your integration at the end:

Note that the options on the left are from Jira, and the options on the right are from Wrike.

• Click on the “Start with mapping types” button, and the “Map Your Types for a Seamless Integration” tab should pop up:

• Map task to task, and you can add another mapping type with subtask to subtask:

• Click on the newly created type mapping to enter the field configuration, then start mapping your fields:

• Use the “Add Mapping Field” button to map different fields of your workspaces to integrate them, the menu at the top can be used to navigate the Type Mapping Configuration screen to edit different settings of your mapping, such as Status and Comments & Attachments:

• Build field mapping with the step-by-step configurator, click on the arrows in the middle to define the synchronization flow (updates only unidirectionally from left to right, from right to left, or bidirectional)

Click the “Apply” blue button at the right bottom to save the changes made

Status mapping

Mapping statuses for Wrike works slightly differently from other integrations, here are the steps so you can properly map your Wrike statuses back to Jira:

1. In your Wrike board, create a task for each status you want to map

Wrike’s tasks with the available statuses from the board

2. Go to the mapped field in the integration tool, head to the Status tab, and on the "Map available options“ menu click on "Add Option Manually“ on Wrike’s side,

3. In the tab that should pop up, you will be able to see all the tasks from your Wrike board and the ID of their respective status. Simply copy the ID of the status from the task (Example: task named "Test 1“ from the first screenshot has "New“ as status, but in Getint the ID of this status is "IEAGEUTAJMERVNIE“), paste in the ID field and name the status as you wish and then click "Add option“

4. Do this for all the statuses you would like to map, afterwards simply use the dropdown menu to map the status back to Jira statuses, click "Apply“ in the Right-bottom corner, and save

• Note: Everytime you add a status from the dropdown menu, all of the statuses added to the dropdown will be removed, so add manually and map a single status per time

Name your integration, then create it

Create a test ticket on both sides to check if it’s working

Create a ticket or tasks on each side to test the integration:

Add a comment or attachment, and change the task status on one side to ensure the corresponding fields are captured correctly on the other:

The integration has been successfully set up, the tasks are synchronizing through both workspaces and assigning correctly the data from the fields mapped.

In case you bump into an error while trying to integrate your software, please raise a ticket at our support channel: https://getintio.atlassian.net/servicedesk/customer/portals (You can also email us at [e-mail]).