Creating a ServiceNow User for Getint Integration
Last updated
Was this helpful?
Last updated
Was this helpful?
In general scenarios, Admin access is not provided to a ServiceNow instance. The best practice/recommendation is to create a dedicated user (with several different access controls) to connect a ServiceNow instance to Getint and sync the data.
Log in to ServiceNow, click All at the top left corner, and navigate to the Users (under User Administration) section.
Click on New to create a new user, and enter all relevant user details.
Enter the user details.
Click Submit to create the user.
Navigate to System Security > Users and Groups > Roles.
Click on New and enter relevant details for the new role.
Click Submit to create the role.
Click on your profile image and select Elevate Role. In the pop-up, choose security_admin and click Update. This step elevates the System Admin to Security Admin.
Go to System Security > Access Control (ACL). Now in the ACL, create six new records as follows:
Record 1:
Click New to create a new record.
Select Read from the Operation dropdown.
In the Name field, select Dictionary Entry [sys_dictionary] in the first dropdown and * in the second dropdown.
Provide a Description.
In the Requires Role section, add the role created in Step 2 above.
Click Submit at the top right corner, and Continue to create the new ACL record.
Record 2:
Repeat the steps as Record 1, but this time select None in the second dropdown instead of the * (asterisk).
Record 3:
Repeat the previous steps, but in the Name field, choose Field class [sys_glide_object] in the first dropdown and * in the second dropdown.
Record 4:
Repeat the previous steps, but in the Name field, choose Choice [sys_choice] in the first dropdown and * in the second dropdown.
Record 5:
Repeat the previous steps, but in the Name field, choose Field class [sys_glide_object] in the first dropdown and None in the second dropdown.
Record 6:
Repeat the previous steps, but in the Name field, choose Journal Entry [sys_journal_field] and None in the second dropdown.
Do not forget to add the getint role in the Requires role section for all six records.
Go to Users Administration > Users.
Search for the user created in Step 1.
Click on the user ID and navigate to the Entitled Custom Tables section.
In the Roles tab, click Edit.
In the Collections section:
Search for itil and move it to the Roles list.
Also, search for the role created in Step 2 and add it to the Roles list.
Click Save and then Update to finalize the changes for the user.
With these steps, all permissions are now configured for this ServiceNow user, allowing to establish a connection between Getint and ServiceNow.
