Creating a ServiceNow User for Getint Integration
Last updated
Last updated
In general scenarios, Admin access is not provided to a ServiceNow instance. The best practice/recommendation is to create a dedicated user (with several different access controls) to connect a ServiceNow instance to Getint and sync the data.
Log in to ServiceNow, click All at the top left corner, and navigate to the Users (under User Administration) section
Click on New to create a new user, and enter all relevant user details
Enter the user details
Click Submit to create the user
Navigate to System Security > Users and Groups >Roles
Click on New and enter relevant details for the new role
Click Submit to create the role
Click on your profile image and select Elevate Role. In the pop-up, choose security_admin and click Update. This step elevates the System Admin to Security Admin
Go to System Security > Access Control (ACL). Now in the ACL, create six new records as follows:
Record 1:
Click New to create a new record
Select Read from the Operation dropdown
In the Name field, select Dictionary Entry [sys_dictionary] in the first dropdown and * in the second dropdown
Provide a Description
In the Requires Role section, add the role created in Step 2 above
Click Submit at the top right corner, and Continue to create the new ACL record
Record 2:
Repeat the steps as Record 1, but this time select None in the second dropdown instead of the * (asterisk)
Record 3:
Repeat the previous steps, but in the Name field, choose Field class [sys_glide_object] in the first dropdown and * in the second dropdown
Record 4:
Repeat the previous steps, but in the Name field, choose Choice [sys_choice] in the first dropdown and * in the second dropdown
Record 5:
Repeat the previous steps, but in the Name field, choose Field class [sys_glide_object] in the first dropdown and None in the second dropdown
Record 6:
Repeat the previous steps, but in the Name field, choose Journal Entry [sys_journal_field] and None in the second dropdown
Do not forget to add the getint role in the Requires role section for all six records.
Go to Users Administration > Users
Search for the user created in Step 1
Click on the user ID and navigate to the Entitled Custom Tables section
In the Roles tab, click Edit
In the Collections section:
Search for itil and move it to the Roles list
Also, search for the role created in Step 2 and add it to the Roles list
Click Save and then Update to finalize the changes for the user
With these steps, all permissions are now configured for this ServiceNow user, allowing to establish a connection between Getint and ServiceNow.
