Creating a ServiceNow User for Getint Integration

This guide is tailored for Getint users who need to establish a dedicated ServiceNow user account with specific credentials for successful integration.

In general scenarios, Admin access is not provided to a SNOW instance. The best practice/recommendation is to create a dedicated SNOW user (with several different access controls) to connect an SNOW instance to Getint and sync the data.

Steps to create a user as follows:

Login to SNOW and navigate to Users section. Below screen appears

Click on “New” (as highlighted in above screen) to create a new user

1. Enter all the relevant user details

2. Click Submit to create the user

Now, create a role by navigating to System Security → Roles

1. Enter relevant details

2. Click submit to create the role

Navigate to System Security → ACL

1. Click on profile image and click “Elevate Role”. In the pop-up, select “security_admin” and click update. This step is required to elevate the System Admin to Security admin

Now, in the Acess control page, we need to create 6 new records as follows

1. Record 1

   1. Click “New” to create new record

   2. Select “Read” from the “Operation” dropdown

   3. In the "name" field, select "Dictionary Entry [sys_dictionary]” in the first dropdown and “*” in the second dropdown

   4. Provide a Description
   5. In the “Requires Role” section, add the role created in Step 3 above
   6. Click Submit and Continue to create the new ACL record

2. Record 2

   1. Click “New” to create a new record

   2. Select “Read” from the “Operation” dropdown

   3. In the "name" field, select "Dictionary Entry [sys_dictionary]” in the first dropdown and “None” in the second dropdown
   4. In the “Requires Role” section, add the role created in Step 3 above

   5. Click Submit and Continue to create the new ACL record

3. Record 3

   1. Click “New” to create new record

   2. Select “Read” from the “Operation” dropdown

   3. In the "name" field, select "Field class [sys_glide_object]” in the first dropdown and “*” in the second dropdown

   4. Provide a Description
   5. In the “Requires Role” section, add the role created in Step 3 above

   6. Click Submit and Continue to create the new ACL record

4. Record 4

   1. Click “New” to create new record

   2. Select “Read” from the “Operation” dropdown

   3. In the "name" field, select "Choice [sys_choice]” in the first dropdown and “*” in the second dropdown

   4. Provide a Description
   5. In the “Requires Role” section, add the role created in Step 3 above

   6. Click Submit and Continue to create the new ACL record

5. Record 5

   1. Click “New” to create new record

   2. Select “Read” from the “Operation” dropdown

   3. In the "name" field, select "Field class [sys_glide_object]” in the first dropdown and “None” in the second dropdown

   4. Provide a Description

      
   5. In the “Requires Role” section, add the role created in Step 3 above

   6. Click Submit and Continue to create the new ACL record

6. Record 6

   1. Click “New” to create new record

   2. Select “Read” from the “Operation” dropdown

   3. In the "name" field, select "Journal Entry [sys_journal_field]” in the first dropdown and “None” in the second dropdown

   4. Provide a Description

      
   5. In the “Requires Role” section, add the role created in Step 3 above

   6. Click Submit and Continue to create the new ACL record

Go to "Users Administration" → "Users"

Search for the user created in step 2

Click on the user ID, and navigate to the "Entitled Custom Tables" section in user details screen

Go to "Roles" tab, then click "Edit".

In the "Collections" section NOTE:

1. Search "ITIL", and move it to the "Roles list"

2. Search for the role created in step 3, and move it to the "Roles list" too

   
3. Click "Save"

4. Then click “Update” on the next screen to update the user

All the permissions have now been set for this SNOW user and can be used for connection between Getint and SNOW