Storing counterpart link in the task comment
Last updated
Last updated
When managing tasks across different platforms or systems, it’s essential to maintain clear links between related items. In this article, we’ll explore how to associate tasks in your workspace with their counterparts using Getint. You can improve your workflow by storing counterpart references as comments in both tickets or tasks.
Note: If you would like to bulk filter or change tasks on your workspace(s) through their counterpart’s ID / URL more efficiently, please refer to Storing reference ID / URL of counterpart.
Go to your integration and add or edit a type mapping to bring up the type mapping configuration:
Go to the Comments & Attachments tab, and mark the “Automatically link comments to related items when created” checkbox.
After ticking the checkbox, click “Apply” at the bottom right of the type mapping configuration window, and save the changes made on your integration. From now on, this effect will apply to all of your new synchronized comments. Remember that if you want this feature to be available for all tasks, you need to enable the setting for all type mappings.
This checkbox is disabled by default to avoid confusion from mass notifications when the tickets/tasks are updated with the comments after synchronization or migration, especially in large-scale operations.
