Jira to GitLab Migration

Migrating Issues and Incidents from GitLab to Jira is a critical step for organizations consolidating platforms or transitioning development and support workflows. With Getint, this migration process becomes straightforward, accurate, and reliable.

Getint ensures that all essential data, including issue types, custom fields, and relationships, are transferred while preserving the integrity and hierarchy of your records. Whether you're moving an entire backlog or selectively migrating specific items, this guide walks you through the process step-by-step.

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Requirements for Migrating Historical Data

Migration License

Migrating historical data requires a migration license, as integration licenses alone do not support this functionality. Migration licenses are billed separately.

To purchase a license, visit our Pricing Page and select the Migration tab. You can also contact our team via the Help Center for assistance.

Before purchasing, we encourage you to test the process using our trial version, which allows:

• Up to 20 migration runs.

• A maximum of 5 items per run.

To begin your trial, visit: GitLab for Jira Cloud | Atlassian Marketplace.

For best practices and advanced tips, see: Master Jira Migration with Getint.

Preparing Your Environment Before Migration

Handling Fields That Cannot Be Mapped

Currently, Getint doesn’t support syncing or migration of custom fields from GitLab. Please keep this in mind when performing a migration. If you would like to verify the pricing of a custom development, feel free to reach out to us through the contacts at the bottom of this guide.

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Setting Up Your GitLab to Jira Migration

1. Set Up the Integration

Before migrating, you must set up a working integration between Jira and GitLab. Follow our full integration guide, Jira Gitlab integration guide, to configure your connection properly.

After setup, we recommend disabling the integration or pausing activity in both tools during migration to avoid sync conflicts.

2. Access the Migration Feature

Once your integration is set:

• Click Migrate Data from the left-side menu.

If you're on a trial version, a warning will appear regarding your migration limits (5 items per run, 20 runs).

• Enable Migration on Next Run to proceed.

3. Configure Migration Settings

• Migration Direction: Choose whether data flows from Gitlab to Jira or vice versa.

• Handling Previously Migrated Items: Choose how to handle items that were already migrated:

  • Replace (overwrite existing items).

  • Update (sync only new changes).

  • Skip (ignore already migrated items).

• Selective Resync (Optional): If a previous migration was incomplete, choose specific fields to resync, such as Assignee, Status, and Description.

  • To resync all fields, enter "ALL."

• Selective Item Migration (Optional):

  • Enter specific item IDs to migrate only selected tasks.

• Time Range Filtering:

  • Select a creation date range in the UTC timezone.

  • Only issues created or updated within the selected period will be migrated.

4. Schedule and Run the Migration

When your settings are complete, click Schedule Migration at the bottom of the screen.

• Click Schedule Migration to queue the process.

• The system will begin migration during the next synchronization run.

• Monitor progress in the Reporting section or the Latest Runs tab.

Migration runs appear under the Mode column as MIGRATION instead of SYNC.

5. Enable Continuous Sync After Migration (Optional)

If you want to keep the items in sync after migration:

• Open the Integration Settings.

• Click More > Enable Continuous Sync.

You can also uncheck the box below when you are setting up the migration.

This ensures that newly created tasks, issues, and updates flow between GitLab and Jira moving forward.

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Why Choose Getint Migration Over CSV Import?

Traditional CSV imports require manual data manipulation and lack automation, often leading to data loss and inconsistency. Getint eliminates these issues by providing:

1. Smart Field Mapping

✔ Getint enables precise manual field mapping, ensuring correct data alignment ❌ CSV imports require manual restructuring after import

2. Selective Migration

✔ Getint supports JQL filtering, item ID selection, and date-based migration ❌ CSV imports transfer all data, requiring manual clean-up

3. Real-Time Monitoring

✔ Getint provides sync logs, error tracking, and live migration updates ❌ CSV imports offer no real-time feedback

4. Seamless Integration

✔ Getint automatically syncs data post-migration ❌ CSV imports require additional steps to align projects and workflows

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Need Help?

For additional assistance or troubleshooting, visit our Help Center.

Considering migration? Schedule a Demo with our experts to explore how Getint can optimize your GitLab to Jira migration.

Start your integration journey. Schedule a free consultation with our Getint Integration Expert today!