Privacy Policy

The canonical version of this policy is published at getint.io/legal/privacy-policy. The page below reproduces it for reference. Last updated on June 16, 2025.

Getint Privacy Policy

Our services, like Getint.io, do not automatically collect any personal information, except for the data contained in cookie files.

The GDPR applies in all EU Member States from May 25, 2018. What are personal data? Any information regarding an identified or identifiable natural person is considered to be personal data. Personal data are, for example, name, surname, e-mail address, bank details, payment card number, or the IP address of the computer. The Personal Data Administrator is Wizmur.com, headquartered at ul. Miłosza 53b/67, 80-126 Gdańsk. When writing a Service or Services, we mean websites that we manage, that is, Getint.io.

Last Updated: 16.06.2025

Who We Are
Scope of This Policy
What Data We Collect
How We Use Your Data
Legal Basis for Processing
Data Residency & Storage
Data Retention
Subprocessors & Data Sharing
International Transfers
Cookies & Tracking Technologies
Your Rights
Data Security
Contact Us

1. Who We Are

This Privacy Policy applies to both the Getint website (www.getint.io) and the Getint application (Cloud, SaaS, and OnPremise versions). Getint is operated by:

GETINT WASIUK WIZMUR-SZYMCZAK SPÓŁKA JAWNA

UL. JANA HEWELIUSZA 11 / 811, 80-890 GDAŃSK, Poland, EU

Email: support@getint.io

2. Scope of This Policy

This policy covers how we collect, process, store, and protect personal data when you:

Visit our website
Fill in contact or demo forms
Schedule a meeting using external tools
Use our application (Getint Cloud, SaaS, or OnPremise)
Interact with our support or sales team

3. What Data We Collect

a) Website Visitors

We collect:

Name, email, company name (via forms in Webflow, Calendly, Tidycal)
Device and browser information
Pages visited, time on site, IP address
Cookie consent status
Tools used: Webflow, Calendly, Tidycal, Google Analytics, Google Tag Manager, Leadinfo, Google Ads, LinkedIn Ads.

b) App Users (Getint Platform)

To facilitate the core functionality of our synchronization services, we distinguish between data that is processed for active syncs and data that is stored for operational persistence.

Processed Data: To facilitate synchronizations, the app processes connection details (URL, user email, and encrypted personal access tokens) and synchronization configuration profiles.
Stored Data: Because ticket metadata is always retained to preserve synchronization integrity and history, the following information is kept in our database:
- Connection Details: Site URL, user email, and encrypted personal access tokens.
- Configuration Profiles: Field mapping configurations, which may contain user email mappings and specific field values (for example, priority, severity, issue names, status names, and custom field options).

c) Data Storage by Environment (Jira Cloud vs. Data Center)

Our data storage practices depend on the type of environment you are using:

Jira Cloud: We only store data for Jira Cloud environments. For these users, the data mentioned above is stored securely within our cloud infrastructure.
Jira Data Center: For Jira Data Center users, Getint does not store this data within our cloud infrastructure.
On-Premise: No data is stored by Getint; all data remains within the customer's controlled environment.

4. How We Use Your Data

To operate and improve the Getint application
To authenticate users and sync systems
To provide demos and customer support
To send occasional product updates or critical notifications
To analyze product and marketing performance
To run lead generation and targeted ad campaigns (Google, LinkedIn)

5. Legal Basis for Processing

Under GDPR, we rely on:

Consent: for marketing emails, cookies, and scheduling
Contractual necessity: to deliver the core functionality of the app
Legitimate interest: for product improvement, security, and B2B communication
Legal obligation: when required to comply with law

6. Data Residency & Storage

By default, Getint Cloud tenants are hosted in Germany.

We support data residency and store data independently from Atlassian in:

Germany
United States (upon customer request)

Cloud version: stores only for Jira Cloud integrations.

OnPremise version: data is fully hosted and stored by the customer behind their firewall.

Storage providers: AWS, Google Cloud, Atlassian Cloud.

7. Data Retention

Type of Data

Retention Period

App logs and connection details

About 14 to 30 days (configurable)

Support tickets and correspondence

Up to 12 months

Analytics and cookie data

Up to 12 months

On-Premise deployments

Not stored by Getint

Users may request earlier deletion at any time by contacting us.

We do not sell, rent, or trade personal data, ever.

We only share data with trusted vendors ("subprocessors") essential for delivering our services:

Infrastructure

AWS
Google Cloud
Atlassian Cloud
Linode

Productivity

Slack
Google Workspace
Microsoft Azure DevOps
Google Docs

Support

Atlassian Jira Service Management

Marketing & Analytics

Google Ads
Google Analytics 4
LinkedIn Ads
Phantombuster
Leadinfo
Calendly
Tidycal
Microsoft Clarity
Microsoft Advertising

All subprocessors meet industry-standard security and compliance frameworks.

9. International Transfers

We store and process data primarily in the EEA. Some of our subprocessors may process data in the United States or other jurisdictions.

Where this occurs, we rely on mechanisms such as Standard Contractual Clauses (SCCs) and public commitments by vendors (for example, participation in the Data Privacy Framework or equivalent safeguards) as legally recognized under GDPR and CCPA.

10. Cookies & Tracking Technologies

We use cookies to:

Measure website traffic and performance
Personalize ads and remarketing
Track your consent preferences

You will be shown a cookie consent banner when visiting our website. You may reject or modify your consent at any time.

11. Your Rights

Access your personal data
Request correction or deletion
Withdraw your consent
Object to processing
Lodge a complaint with your Data Protection Authority

Under CCPA (California residents), you have the right to:

Know what personal data we collect
Request deletion of your data
Opt out of any “sale” or “sharing” of personal data
Note: Getint does NOT sell your data. We use it strictly to provide our services and never for third-party resale.

To exercise any of your rights, please email support@getint.io.

12. Data Security

We follow industry best practices to safeguard your data, including:

End-to-end encryption
Role-based access control
Secure software development lifecycle
Continuous security monitoring
Periodic audits via Vanta
Compliance with SOC 2 Type II

13. Contact Us

For any privacy-related inquiries or to exercise your rights, please reach out:

Data Protection Contact