How to Request a Trial Extension for Getint

If your trial is ending and you need extra time to fully evaluate Getint's capabilities, you can request a trial extension. The process depends on how you’re using Getint (Cloud vs. Server/Data Center) and where your instance is hosted.

Extending Your Free Trial

For Jira Cloud Users

1. Contact Getint Support:

Start by reaching out to our support team through the in‑app chat or at our Help Center.

• Please include your company name, contact email, the reason for the extension request, and the additional time required.

• After evaluation, we’ll confirm the extension request and provide a screenshot or message you’ll need for Atlassian.

1. Create a Ticket with Atlassian:

• Go to the Atlassian Support portal, and click Contact us.

• Under the drop-down, select Billing, payments, and pricing.

• You'll be redirected to a separate page to submit your ticket. Once there, select Product Trials, then choose Extend product trials.

• Specify that you are requesting an extension for a third-party app (Getint), and attach the screenshot from Getint Support confirming the approval request.

1. Wait for Atlassian's Approval:

• Atlassian will review the request and notify you once the extension is applied.

For Jira Server/Data Center Users

If you are using Getint on Jira Server or Data Center, you can generate one or more extended trial licenses directly from the Atlassian Marketplace.

1. Go to Manage apps in Jira Administration.

1. Find the Getint app, remove the current license key, and click Update.

1. Click the Free Trial button to begin a new trial request.

1. On the next screen, mark the checkboxes and click Generate License.

1. Apply the license in Jira and enjoy another trial period (each extension adds 30 more days).

Data Center licenses can usually be extended multiple times (up to 5 total extensions).

For Non-Jira App Users

Direct Extension Request:

• Using the trial version of app.getint.io or the On‑premise deployment? No problem. Contact us to request a trial extension. Our team will walk you through the steps to extend your trial so you have plenty of time to continue testing.

If you require additional assistance, don't hesitate to get in touch with our support team.

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