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Support / SLA

Contact Channels for Support
To ensure efficient resolution of your queries and support needs, Getint.io provides the following official contact channels:
Infrastructure Status Page
Stay informed about the status of our SaaS infrastructure and any service interruptions by visiting our Status Page: https://getintio.statuspage.io/.
Business Hours
Our support team operates from 9:00 AM to 5:00 PM, Monday through Friday, adhering to the GMT+01:00 time zone. Based in Gdansk, Poland, we aim to respond to all requests within 24 hours, excluding national holidays in Poland.
Support Offerings
Our dedicated support team is here to assist you with a range of services, including but not limited to:
  • Configuration help for Getint.io products
  • Troubleshooting to ensure Getint.io products function smoothly
  • Functional inquiries regarding Getint.io products
  • Sales-related questions and assistance
  • Upgrade guidance and support
We offer support in both English and Polish to accommodate our diverse client base.
Premium SLA
For clients requiring enhanced support levels, including faster response times or 24/7 assistance, we invite you to inquire about our Premium SLA options. Tailored to meet your specific needs, our Premium SLA ensures that your mission-critical operations receive the attention they deserve.
Free Migration Offer
Considering a switch to Getint.io? We provide complimentary migration services from other integration platforms such as ConnectAll, Unito, Workato, Exalate, Backbone, TFS4JIRA, and more. Let us make your transition to Getint.io seamless and cost-effective.
For any further information or to discuss your support needs, please don't hesitate to reach out to us. Our team is committed to ensuring your success with Getint.io products.