Security and compliance

On this page, you can find information related to the security of getint.io. In case you have more questions please contact us at https://getint.io/help-center.

We do our best to meet the Security standards and expectations of our customers. However, if for some reason what you find here does not meet your requirements, you can always use an On-Premise (Self-Hosted) version of getint.io. This should let you run the getint.io platform fully behind the firewall, within your company infrastructure.

Overview

The Getint.io platform is providing services to synchronize data according to integrations created by its users. Getint.io is hosted by Linode provider, in the UE zone. ALL HOSTA and DATA STORAGE are EU Zone Based. Each customer, despite the app wanting to synchronize, has the option to use either the Cloud or On-Premise deployment model.

Getint.io responsibility is monitoring and managing servers, as well as providing support for its customers according to the purchased SLA.

Data storage

In a cloud deployment model, each customer's data is stored in a separate schema mode in getint.io platform databases. Web requests are authenticated and authorized before any data is accessible.

Stored data

Getint.io aims to store only as much data as needed to perform integrations, that are configured by the users. Those are connection credentials, integration configuration details, performed integration logs, and results. The logs data is stored for a maximum of 14 days. Data used for synchronization purposes is kept as long as integration is up and running. The maximum time is not configurable at the moment but there are already plans for the implementation of this feature.

Opt-Out

When a customer stops using getint.io services, all data provided by the customer during platform configuration will be removed after 30 days. Although getint.io reserves a right to store the data for a longer period, if those data will be needed for business purposes. If that case occurs, the customer will be notified via email.

Access

Getint.io employees access the data only for maintenance, monitoring, or on a specific customer request (f.e. for support purposes).

Only authorized getint.io employees have access to the data.

Customers are responsible for accessing the getint.io platform from secured, protected networks using modern web browsers.

Backups

Database backups are performed once per day and are retained for 30 days.