Jira Freshdesk integration

To set up two way Jira Freshdesk Integration, follow the video tutorial below:

Build your workflow in 3 minutes - step by step guide

0. Access the app in Jira - Go to Apps, select getint.io

1. Click "Create integration"

2. Choose the apps, establish the connection

Remember, to be logged in as a user with admin rights.

Click "Select App", select Jira. Then select "Create New" to create a new connection with the Jira instance. Name your connection whatever you like. Add URL of your Jira instance (without "/" in the end). Add Login of the admin user, you need to be logged in as one. Type your password, if it's Jira Server. If it's Jira Cloud, you need to generate Jira Token - go to the step 2.

3 Token generation = Password for the Jira Cloud

Repeat these steps for the second app.

4. Select the project that you want to connect to

If the connection is established correctly, you should be able to select the Jira project. Choose one from the dropdown menu, as shown below.

5. Connect to Freshdesk

If you don't have any connection established before, create a new one.

6. Generate API key, use it as a password

7.Select the established connection, and the project you want to integrate with

Just like on the GIF below (The scenario for Freshdesk is the same as for the GitLab shown there).

8. Type mapping

Map Jira types that you want to sync: f.e. Freshdesk ticket to the Jira task, and so on.

9. Field mapping

Within the types, you can specify what fields you want to integrate/sync. Title, description, assignees, custom fields, and so on.

10. Assignee mapping

Map assignees to assign tickets in both tools, according to your desired setup.

11. Attachments

If needed, enable attachments, and comments integration/sync.

12. Name the project, and click "Create"

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