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  • Welcome to the Getint Documentation Hub
  • Getting started with Getint
    • About Getint / Concepts
      • How Getint works (how it syncs the data)
      • Onboarding
      • What is a Connection?
      • What Are Runs
      • One-directional / Bi-directional integration
      • Migration vs Integration
      • How Integrations Are Executed By Getint
    • Starting the Free Trial and Accessing the Getint App
      • Selecting the Correct app per license
      • How do I extend the trial of getint.io?
      • Jira Access and User Management
    • Deployment options
      • Getint for Jira Data Center / Jira Server
        • Getint Jira Server / Jira Data Center App (native)
        • Getint for Jira Data Center / Jira Server - Architecture
      • Getint for Jira Cloud
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          • How to Install Getint On-Premise in Windows Server
          • On-Premise/Standalone Guide
        • Updating On-Premise
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    • Prepare for the integration
      • Understanding the difference between platforms you integrate
      • One-to-One, One-to-Many, and Many-to-Many integration
      • Simplifying Workflow Sync with Getint: Jira
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      • Jira
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      • How to create a custom field in all supported software
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        • Git Connector - GitLab
      • Azure DevOps Asana integration
      • Jira Airtable integration
      • Jira Asana integration
        • Jira - Asana: Subtasks synchronization
      • Jira Azure DevOps integration
        • How to Setup a Connection with Azure DevOps On-Premise
        • Jira - Azure DevOps: Epics and Subtasks Synchronization
        • Syncing Dependencies between Jira and Azure DevOps using Getint
      • Jira ClickUp integration
      • Jira Freshdesk integration
      • Jira Freshservice integration
      • Jira GitHub integration
      • Jira GitLab integration
        • Attachments Sync in GitLab Integration
      • Jira HubSpot integration
      • Jira Jira integration
        • Jira Jira licensing
        • Time Tracking in Getint – One-Way Synchronization
      • Jira Monday.com integration
        • Synchronizing Attachments in a Monday.com Integration
        • How to Insert Monday.com Items into Specific Groups Using Getint
      • Jira Notion integration
      • Jira Salesforce integration
        • Salesforce OAuth Authentication
      • Jira ServiceNow integration
        • Creating a ServiceNow User for Getint Integration
        • ServiceNow OAuth authentication
        • Creating a Custom Field in ServiceNow
        • How to Restrict "Incident" Data to Specific 3rd Party Companies
        • How to Restrict Access to Specific Tables for Integration
        • REST API requests list
      • Jira Trello integration
      • Jira Wrike integration
      • Jira Zendesk integration
        • How to Manually Provide Zendesk Organization ID and Name
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      • Jira to Jira migration
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  • Using Getint
    • Core Features of Getint
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      • Integrations List
      • Configuring Your Data Sync: Bidirectional and Unidirectional Options
      • Syncing Attachments
      • Hierarchy
      • Assignees (users) mapping
      • Mapping Labels
      • Filtering Items for Integration in Getint
        • Troubleshooting Sync Issues: Unmet Filter Conditions
        • How to Filter Comments
        • Filtering by Assignment Group and Status
      • Shared Mappings in Getint – Centralized Mapping for Efficient Integrations
      • How to Use JQL Filters for Jira Integrations
      • Integration status
      • Storing counterpart link in the task comment
      • Storing Reference IDs/URLs Across Integrations
    • Connections
      • Troubleshooting Getint Integration Connectivity Issues
      • Permissions Issue: Status Code 500
      • Editing Connections for Existing Integrations
      • Changing the URL or Transitioning Between Instances
      • Debugging Connections in Getint: How to Troubleshoot and Resolve Issues
    • Quick Build
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    • Request type issue on Jira Service Management how to select and work with it
    • Integrating one project with many: Streamlining synchronization across multiple projects.
      • One to Many Project - El Ride Use Case
    • Transition Fields
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    • Synchronizing Existing Items on Both Sides
    • Handling Syncs for Deleted Items
    • Advanced Scripting
    • Platform Release History
      • Getint Version 1.82
      • Getint Version 1.81
      • Getint Version 1.80
      • Getint Version 1.79
      • Getint Version 1.78
      • Getint Version 1.77
      • Getint Version 1.76
      • Getint Version 1.75
      • Getint Version 1.74
      • Getint Version 1.73
      • Getint Version 1.72
      • Getint Version 1.71
      • Getint Version 1.70
      • Getint Version 1.69
      • Getint Version 1.68
      • Getint Version 1.67
      • Getint Version 1.66
      • Getint Version 1.65
      • Getint Version 1.64
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      • How to Override Getint Behavior Using Custom Properties
  • Support, legal & others
    • FAQ
      • Technical FAQ
      • Security FAQ
    • Troubleshooting Guide for Getint Users
      • Resolving Error 500 in Jira ServiceNow Integration
      • Locating Your Instance ID for Support
      • Connection Error: Certification Path Failed/PKIX Path Building Failed
      • Error: Field '<field-name>' cannot be set. It is not on the appropriate screen, or unknown
      • Connection timed out error
      • Troubleshooting: Integration Task Retrieval Error
      • Upgrade to newest version from version lower than 1.52
      • Debug Requests Feature
      • Troubleshooting: Resolving Hanging Integration Runs in Getint
      • Troubleshooting License Issues in Getint
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      • How to pay for the apps
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      • Partners
      • Seamless Transition Offer: Migrate from Competitors to Getint with Exclusive Benefits
  • Use cases
  • Pricing Comparison: Getint vs. Alternatives
  • Battlecards (getint.io vs competitors)
  • Free migration from ConnectAll, Backbone, Exalate, Unito, Workato, TFS4JIRA and other tools
  • Anything missing? Getint is feedback driven
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  • What type of data is transmitted, processed, generated, and/or stored by Getint?
  • Does Getint handle sensitive (personal, health, financial, etc.) data?
  • Is data encrypted in transit in Getint's SaaS deployment?
  • How is data encrypted at rest, and how are keys/secrets managed?
  • Who has access to Personally Identifiable Information (PII) or Protected Health Information (PHI) within Getint?
  • Is the code stored in source control, and are clear-text passwords present?
  • What is Getint's data backup strategy?
  • How does Getint ensure the sanitization of backup tapes, failed hard drives, and other storage media?
  • How is patching of the software/application implemented in Getint?
  • How does data get to the application/service, and can external users load it?
  • How does Getint ensure the integrity of data, including input validation and related techniques?
  • Where is data stored, and what encryption is used for data at rest and in transit?
  • Are strong password rules applied, and is multifactor authentication used?
  • Are secure code development practices used to develop the product?
  • Does the vendor conduct pen-testing of the product and platform?
  • Who is responsible for the maintenance and update of the software?

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  1. Support, legal & others
  2. FAQ

Security FAQ

Welcome to the Security FAQ section for Getint, particularly focusing on our SaaS deployment type, which is the default for Jira Cloud customers. Here, we aim to address common security concerns and standards expectations from our customers regarding data handling, encryption, access, and more.

Alternative Deployment Options: If our SaaS deployment does not fully meet your security requirements, consider our On-Premise (Self-Hosted) version. This option allows you to run the Getint platform entirely behind your firewall, integrated within your company's infrastructure for enhanced security control.

What type of data is transmitted, processed, generated, and/or stored by Getint?

Getint handles only essential data required for integration and synchronization as configured by the customer. This includes item data (issues, tasks, bugs, incidents), comments, user identifiers, encrypted connection details, and URLs to app instances under integration.

Does Getint handle sensitive (personal, health, financial, etc.) data?

Typically, no. Sensitive data is only processed if it is stored in the items being synchronized and explicitly selected for sync by the customer.

Is data encrypted in transit in Getint's SaaS deployment?

Yes, in our SaaS deployment, data transmission is internal, minimizing external exposure. We utilize SSL for HTTPS protocols, ensuring data is encrypted during transmission.

How is data encrypted at rest, and how are keys/secrets managed?

Keys and secrets are encrypted and stored securely on Getint-owned hosts. Detailed information on key management is restricted for security reasons.

Who has access to Personally Identifiable Information (PII) or Protected Health Information (PHI) within Getint?

Access to PII or PHI is strictly limited and not applicable under general circumstances, with only Getint company owners having potential access.

Is the code stored in source control, and are clear-text passwords present?

Our source code is managed in GIT via Azure DevOps, with no clear-text passwords stored in the code. Passwords required for application operation are provided at runtime.

What is Getint's data backup strategy?

Getint implements daily backups, which are retained for 30 days, ensuring data resilience and recovery capabilities.

How does Getint ensure the sanitization of backup tapes, failed hard drives, and other storage media?

Our infrastructure relies on Linode, which manages all aspects of backups, hard drives, and VM utilization according to their SLA terms, ensuring proper data sanitization.

How is patching of the software/application implemented in Getint?

Patching follows rigorous testing phases including unit, automatic, UAT testing, and deployment to production, ensuring backward compatibility with a blue/green deployment technique.

How does data get to the application/service, and can external users load it?

Data is provided by the customer through a secured account within the application. Each customer's data is stored in a separate database schema, with no external access for loading/reading data, except for backups.

How does Getint ensure the integrity of data, including input validation and related techniques?

Getint employs standard security techniques provided by the Spring framework for data integrity and input validation.

Is Getint participating in a Bug Bounty program?

Yes.

Where is data stored, and what encryption is used for data at rest and in transit?

Data is stored on the cloud (Linode), utilizing HTTPS for encryption in transit. Users are authenticated using JWT tokens, with no specific details provided for at-rest encryption in this context.

Are strong password rules applied, and is multifactor authentication used?

Yes, strong password rules are enforced, with frequent rotation. Multifactor authentication is implemented for internal systems used by Getint company members.

How is the authorization of users managed, and is role-based access used?

Authorization for both cloud-based and on-premise solutions is now secured using JWT tokens. Additionally, we've recently implemented a tiered access system for user accounts.

Are secure code development practices used to develop the product?

Yes, Getint follows best practices including code reviews, segmented environments, UAT, and smoke testing, among others.

Does the vendor conduct pen-testing of the product and platform?

Yes, pen-testing is conducted before release on staging environments to ensure security.

Who is responsible for the maintenance and update of the software?

Getint company members are responsible for the ongoing maintenance and updates of the software.

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Last updated 4 months ago

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