Zendesk

How to get Zendesk organization ID and Name for providing organization details in manual way

Companies that are not owners of the Zendesk instance but want to sync with it and obtained from the Zendesk instance owner credentials of the user being an Agent, there is a need to provide organization information manually, when creating integration.

Click PROVIDE MANUALLY button to open a form where ID and Name of organization should be provided.

What ID and Name I should provide ?

Those information should be given to you by the Zendesk instance owner. They can find out their organization ID and Name by being signed as and administrator and opening following url

https://<ZENDESK_INSTANCE_SUBDOMAIN>.zendesk.com/api/v2/organizations.json

Response will look like below. Notice "id" and "name" properties in a json string. Their values should be used, so in that case:

  • id = 1900023220573

  • name = demogetint

{"organizations":[{"url":"https://getintaugust.zendesk.com/api/v2/organizations/1900023220573.json","id":1900023220573,"name":"demogetint","shared_tickets":false,"shared_comments":false,"external_id":null,"created_at":"2021-08-27T11:29:24Z","updated_at":"2021-08-27T11:29:24Z","domain_names":[],"details":null,"notes":null,"group_id":null,"tags":[],"organization_fields":{}}],"next_page":null,"previous_page":null,"count":1}

So to provide it manually:

  • Click PROVIDE MANUALLY button to open a form where ID and Name of organization should be provided.

  • paste received data from Zendesk instance owner

  • Click DONE button