Jira Jira integration

Achieve Jira Jira integration (Jira Software and Jira ServiceManagement) in just 3 minutes. Explore Getint for a straightforward and reliable solution to Jira integrations.

Integrating Jira with Jira through Getint provides users with a robust solution to streamline project management and collaboration workflows. This powerful integration enables seamless data synchronization within the same platform, but across different projects, allowing users to efficiently track and manage Jira tickets, tasks, bugs, and epics in diverse Jira environments.

Consider a scenario where a company develops various products such as mobile phones, computers, and smartwatches. While each development team operates within its designated Jira environment, there are instances where collaboration is necessary across projects. Getint facilitates this collaboration by enabling integration and filtering of relevant projects, ensuring teams can work together effectively while maintaining appropriate access restrictions.

By integrating within the same application, users benefit from full integration capabilities and leverage the flexibility of Jira's customization features, including fields, workflows, and more. As one of Getint's pioneering integrations, the Jira-Jira integration has evolved and matured alongside the application, representing a significant advancement in enhancing project management efficiency.

Should you encounter any challenges during setup or require assistance with missing functionalities, our dedicated support team is readily available to provide guidance and support.

This knowledge base serves as your comprehensive guide to achieving seamless integration between Jira instances through Getint. With our intuitive setup process, you can establish a functional integration in just minutes, empowering your team to collaborate more effectively and drive project success. Getint's support team is committed to ensuring a smooth and efficient integration experience tailored to your unique needs.

0. Access the Getint App in Jira:

  • Navigate to Jira, go to "Apps," and select "the Getint app."

  • Select “Create Integration” then “Continuous Sync” or "Migration" based on your requirements.

1. Token Generation for Jira Cloud:

  • Visit Atlassian Account Settings.

  • Go to Security

  • Navigate to the API Token section and generate a token. This token serves as the password for Jira Cloud.

2. Establish a Connection with Jira:

  • Ensure you're logged in as a user with the correct permissions

  • Click "Select App" and choose Jira.

  • Select "Create New" to establish a new connection with your Jira instance.

  • Name your connection, and add the URL of your Jira instance (without "/" at the end).

  • Provide the login credentials.

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3. Choose and connect the second Jira Project:

  • Repeat the Process on the other side: Since you are connecting Jira with Jira, repeat the steps again

4. Map Types and Fields:

  • Link Jira types (Task, Bug, Epic, Story) to synchronize both Jira projects

  • Specify the fields for integration or synchronization.

  • Map key fields such as title/summary and description

  • After configuring, name and save your integration settings.

5. Filtering:

It is possible to filter the synchronization to have them customized for your needs and requirements.

UI Filtering Option:

  • Click on the filtering icon near the app icon in your integration. This will apply to that side of the integration.

  • Select if the filtering will apply to All items, New items, and Synced items.

  • Note that if the option “New items” is selected, the filtering will apply only to the new items, and the already synced items will continue to sync and update. If the option “Synced items” is selected, only the already synced items will be updated based on that filter.

  • Choose the options and add the value for the filter. It is possible to filter more than one option for each field.

  • Select Apply once you created the filters and Save the integration.

JQL Filtering:

Select the app that will receive the filter.

Under the field Custom JQL, it is possible to provide a JQL, which will be the filter for your sync and appended to the one generated when searching for issues in Jira (e.g., status in ('In Progress')).

Save the integration.

6. Duplicate Setup and Select Different Projects:

  • Go to Workflows.

  • Click on the 3 dots on the right side and select "duplicate."

  • A side panel will appear. Select a new name for the integration (by default, the integration will be called “copy of” if the same projects are established).

  • On the dropdown menu, select the projects that you would like to integrate.

  • For each side, select Connect. Then Duplicate.

  • Save the new integration.

This setup is applicable to both Jira Software and Jira Service Management, enabling integration of tasks, bugs, and epics, as well as incidents, service requests, and IT help types specific to Jira Service Management.

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