Getint: Where every ticket finds it's place.
Support portalCase studiesSchedule a demo
  • Welcome to the Getint Documentation Hub
  • Getting started with Getint
    • About Getint / Concepts
      • How Getint works (how it syncs the data)
      • Onboarding
      • What is a Connection?
      • What Are Runs
      • One-directional / Bi-directional integration
      • Migration vs Integration
      • How Integrations Are Executed By Getint
    • Starting the Free Trial and Accessing the Getint App
      • Selecting the Correct app per license
      • How do I extend the trial of getint.io?
      • Jira Access and User Management
    • Deployment options
      • Getint for Jira Data Center / Jira Server
        • Getint Jira Server / Jira Data Center App (native)
        • Getint for Jira Data Center / Jira Server - Architecture
      • Getint for Jira Cloud
      • Getint On-Premise
        • Architecture
        • Installation
          • How to Install Getint On-Premise in Windows Server
          • On-Premise/Standalone Guide
        • Updating On-Premise
        • Cluster High Availability
    • Prepare for the integration
      • Understanding the difference between platforms you integrate
      • One-to-One, One-to-Many, and Many-to-Many integration
      • Simplifying Workflow Sync with Getint: Jira
    • Connectors
      • Jira
      • Asana
      • Azure DevOps
      • Freshdesk
      • GitLab
      • HubSpot
      • Monday.com
      • Notion
      • Salesforce
      • ServiceNow
      • Zendesk
  • Guides
    • Quickstart
      • Integration
      • Connection
    • Integration Guides
      • How to Map Fields
      • How to create a custom field in all supported software
      • Git Repository integration
        • Git Connector - Azure DevOps
        • Git Connector - GitHub
        • Git Connector - GitLab
      • Azure DevOps Asana integration
      • Jira Airtable integration
      • Jira Asana integration
        • Jira - Asana: Subtasks synchronization
      • Jira Azure DevOps integration
        • How to Setup a Connection with Azure DevOps On-Premise
        • Jira - Azure DevOps: Epics and Subtasks Synchronization
        • Syncing Dependencies between Jira and Azure DevOps using Getint
      • Jira ClickUp integration
      • Jira Freshdesk integration
      • Jira Freshservice integration
      • Jira GitHub integration
      • Jira GitLab integration
        • Attachments Sync in GitLab Integration
      • Jira HubSpot integration
      • Jira Jira integration
        • Jira Jira licensing
        • Time Tracking in Getint – One-Way Synchronization
      • Jira Monday.com integration
        • Synchronizing Attachments in a Monday.com Integration
        • How to Insert Monday.com Items into Specific Groups Using Getint
      • Jira Notion integration
      • Jira Salesforce integration
        • Salesforce OAuth Authentication
      • Jira ServiceNow integration
        • Creating a ServiceNow User for Getint Integration
        • ServiceNow OAuth authentication
        • Creating a Custom Field in ServiceNow
        • How to Restrict "Incident" Data to Specific 3rd Party Companies
        • How to Restrict Access to Specific Tables for Integration
        • REST API requests list
      • Jira Trello integration
      • Jira Wrike integration
      • Jira Zendesk integration
        • How to Manually Provide Zendesk Organization ID and Name
    • Migration Guides
      • Migrating Data with Getint
      • Migration support, and onboarding
      • Jira to Jira migration
      • Jira to Asana Migration
      • Jira to Azure DevOps Migration
      • GitLab to Jira migration
      • Jira to Monday.com Migration
      • Jira to Zendesk Migration Guide
  • Using Getint
    • Core Features of Getint
    • Workflows
      • Type Mapping
      • Integrations List
      • Configuring Your Data Sync: Bidirectional and Unidirectional Options
      • Syncing Attachments
      • Hierarchy
      • Assignees (users) mapping
      • Mapping Labels
      • Filtering Items for Integration in Getint
        • Troubleshooting Sync Issues: Unmet Filter Conditions
        • How to Filter Comments
        • Filtering by Assignment Group and Status
      • Shared Mappings in Getint – Centralized Mapping for Efficient Integrations
      • How to Use JQL Filters for Jira Integrations
      • Integration status
      • Storing counterpart link in the task comment
      • Storing Reference IDs/URLs Across Integrations
    • Connections
      • Troubleshooting Getint Integration Connectivity Issues
      • Permissions Issue: Status Code 500
      • Editing Connections for Existing Integrations
      • Changing the URL or Transitioning Between Instances
      • Debugging Connections in Getint: How to Troubleshoot and Resolve Issues
    • Quick Build
    • Reporting
    • Notifications
    • Request type issue on Jira Service Management how to select and work with it
    • Integrating one project with many: Streamlining synchronization across multiple projects.
      • One to Many Project - El Ride Use Case
    • Transition Fields
    • Resync and Hard Resync
    • Synchronizing Existing Items on Both Sides
    • Handling Syncs for Deleted Items
    • Advanced Scripting
    • Platform Release History
      • Getint Version 1.83
      • Getint Version 1.82
      • Getint Version 1.81
      • Getint Version 1.80
      • Getint Version 1.79
      • Getint Version 1.78
      • Getint Version 1.77
      • Getint Version 1.76
      • Getint Version 1.75
      • Getint Version 1.74
      • Getint Version 1.73
      • Getint Version 1.72
      • Getint Version 1.71
      • Getint Version 1.70
      • Getint Version 1.69
      • Getint Version 1.68
      • Getint Version 1.67
      • Getint Version 1.66
      • Getint Version 1.65
      • Getint Version 1.64
      • Getint Version 1.63
      • Getint Version 1.62
      • Getint Version 1.61
      • Getint Version 1.60
    • Settings
      • Data Storage
      • Sharing Access Permission
      • How to Override Getint Behavior Using Custom Properties
  • Support, legal & others
    • FAQ
      • Technical FAQ
      • Security FAQ
    • Troubleshooting Guide for Getint Users
      • Resolving Error 500 in Jira ServiceNow Integration
      • Locating Your Instance ID for Support
      • Connection Error: Certification Path Failed/PKIX Path Building Failed
      • Error: Field '<field-name>' cannot be set. It is not on the appropriate screen, or unknown
      • Connection timed out error
      • Troubleshooting: Integration Task Retrieval Error
      • Upgrade to newest version from version lower than 1.52
      • Debug Requests Feature
      • Troubleshooting: Resolving Hanging Integration Runs in Getint
      • Troubleshooting License Issues in Getint
    • Security and compliance
    • Support / SLA
    • Privacy & Security
      • Data Residency with Getint
    • Procurement & Legal
      • Enhanced Support for Vendor Onboarding and Security Assessments
      • EULA
      • Privacy policy
  • Billing & Services
    • Transparent and User-Friendly Pricing
    • Consulting and Custom Development
    • Understanding Getint Licensing and Pricing
      • How to pay for the apps
      • Migrations
      • Network License
      • Jira-Jira Licensing Model
      • Partners
      • Seamless Transition Offer: Migrate from Competitors to Getint with Exclusive Benefits
  • Use cases
  • Pricing Comparison: Getint vs. Alternatives
  • Battlecards (getint.io vs competitors)
  • Free migration from ConnectAll, Backbone, Exalate, Unito, Workato, TFS4JIRA and other tools
  • Anything missing? Getint is feedback driven
Powered by GitBook
On this page
  • Access the Getint App in Jira:
  • Establish a Connection with Jira:
  • Connect to Zendesk:
  • Map Types:
  • Field Mapping:
  • Filtering:

Was this helpful?

  1. Guides
  2. Integration Guides

Jira Zendesk integration

PreviousJira Wrike integrationNextHow to Manually Provide Zendesk Organization ID and Name

Last updated 4 months ago

Was this helpful?

In the ever-evolving world of project management and customer support, the integration between Jira and Zendesk facilitated by Getint is a true game-changer. This powerful connection bridges the gap between tracking project milestones and delivering exceptional customer service. By enabling a seamless flow of information between Jira and Zendesk, businesses can now manage projects and customer queries from a single, unified interface. This guide not only simplifies the setup process but also unlocks a world of efficiency and collaboration for teams of all sizes. Embrace the future of work with the Jira-Zendesk integration and revolutionize your project management experience.

Optimize Your Team's Productivity with Getint 's Jira-Zendesk Integration

Navigate to Jira, go to "Apps," and select "Jira Zendesk integration"

Choose between "Continuous Sync" or "Migration" based on your integration needs.

1. Token Generation for Jira Cloud:

  • Visit your Atlassian Account Settings and go to the Security section.

  • Generate an API token in the API Token section. This token will authenticate your Jira Cloud.

Establish a Connection with Jira:

  • Ensure you're logged in as a user with the correct permissions

  • Click "Select App" and choose Jira.

  • Select "Create New" to connect with your Jira instance.

  • Name your connection, and add the URL of your Jira instance (without "/" at the end).

  • Provide the login credentials.

Choose the Jira Project:

  • With a successful connection, a dropdown menu will appear.

  • Select the Jira project you want to integrate.

Connect to Zendesk:

  • Access your Zendesk instance with Admin credentials. Select the four squares icon and choose ‘Admin Center’.

  • Log in to Zendesk as an Admin. Select the four squares icon and go to ‘Admin Center' then navigate to ‘Apps and integrations’ -> 'Zendesk API'.

  • Enable ‘Token Access’ and create an API token for the integration.

  • Open the Getint app and select "Zendesk" as the connection app.

  • Enter your Zendesk instance URL and click "Next".

  • Name the connection and provide your login credentials, using the token captured as the password.

  • Choose an existing connection or create a new one.

  • On the next page, select your organization and click "Connect".

Map Types:

  • Link Jira types (Task, Bug, Epic, Story) to synchronize in Zendesk.

  • Specify the fields for integration or synchronization.

Field Mapping:

  • Map key fields such as title/summary and description

  • After configuring, name and save your integration settings.

Try the beta feature "auto-build" for automatic field mapping.

Auto-build is currently in beta stage, if you have a feedback or have questions about it, please contact our support at support@geint.io

Filtering:

It is possible to filter the synchronization to have them customized for your needs and requirements.

UI Filtering Option:

  • Click on the filtering icon near the app icon in your integration. This will apply to that side of the integration.

  • Select if the filtering applies to All, New, and Synced items.

  • Note that if the option “New items” is selected, the filtering will apply only to the new items, and the already synced items will continue to sync and update. If the option “Synced items” is selected, only the already synced items will be updated based on that filter.

  • Choose the options and add the value for the filter. It is possible to filter more than one option for each field.

  • Select Apply once you created the filters and Save the integration.

JQL Filtering:

  • Select the app that will receive the filter.

  • Under the field Custom JQL, it is possible to provide a JQL, which will be the filter for your sync and appended to the one generated when searching for issues in Jira (e.g., status in ('In Progress')).

  • Save the integration.

Duplicate Setup and Select Different Projects:

  • Go to Workflows.

  • Click the 3 dots on the right side and select "duplicate."

  • A side panel will appear. Select a new name for the integration (by default, the integration will be called “copy of” if the same projects are established).

  • On the dropdown menu, select the projects you would like to integrate.

  • For each side, select Connect. Then Duplicate.

  • Save the new integration.

Access the App in Jira:

Configure for Zendesk:

Leverage the Jira-Zendesk integration by Getint to optimize your project management and customer service processes. For further assistance or feedback, contact .

Getint
Getint
getint.io/help-center