Getint: Where every ticket finds it's place.
Support portalCase studiesSchedule a demo
  • Welcome to the Getint Documentation Hub
  • Getting started with Getint
    • About Getint / Concepts
      • How Getint works (how it syncs the data)
      • Onboarding
      • What is a Connection?
      • What Are Runs
      • One-directional / Bi-directional integration
      • Migration vs Integration
      • How Integrations Are Executed By Getint
    • Starting the Free Trial and Accessing the Getint App
      • Selecting the Correct app per license
      • How do I extend the trial of getint.io?
      • Jira Access and User Management
    • Deployment options
      • Getint for Jira Data Center / Jira Server
        • Getint Jira Server / Jira Data Center App (native)
        • Getint for Jira Data Center / Jira Server - Architecture
      • Getint for Jira Cloud
      • Getint On-Premise
        • Architecture
        • Installation
          • How to Install Getint On-Premise in Windows Server
          • On-Premise/Standalone Guide
        • Updating On-Premise
        • Cluster High Availability
    • Prepare for the integration
      • Understanding the difference between platforms you integrate
      • One-to-One, One-to-Many, and Many-to-Many integration
      • Simplifying Workflow Sync with Getint: Jira
    • Connectors
      • Jira
      • Asana
      • Azure DevOps
      • Freshdesk
      • GitLab
      • HubSpot
      • Monday.com
      • Notion
      • Salesforce
      • ServiceNow
      • Zendesk
  • Guides
    • Quickstart
      • Integration
      • Connection
    • Integration Guides
      • How to Map Fields
      • How to create a custom field in all supported software
      • Git Repository integration
        • Git Connector - Azure DevOps
        • Git Connector - GitHub
        • Git Connector - GitLab
      • Azure DevOps Asana integration
      • Jira Airtable integration
      • Jira Asana integration
        • Jira - Asana: Subtasks synchronization
      • Jira Azure DevOps integration
        • How to Setup a Connection with Azure DevOps On-Premise
        • Jira - Azure DevOps: Epics and Subtasks Synchronization
        • Syncing Dependencies between Jira and Azure DevOps using Getint
      • Jira ClickUp integration
      • Jira Freshdesk integration
      • Jira Freshservice integration
      • Jira GitHub integration
      • Jira GitLab integration
        • Attachments Sync in GitLab Integration
      • Jira HubSpot integration
      • Jira Jira integration
        • Jira Jira licensing
        • Time Tracking in Getint – One-Way Synchronization
      • Jira Monday.com integration
        • Synchronizing Attachments in a Monday.com Integration
        • How to Insert Monday.com Items into Specific Groups Using Getint
      • Jira Notion integration
      • Jira Salesforce integration
        • Salesforce OAuth Authentication
      • Jira ServiceNow integration
        • Creating a ServiceNow User for Getint Integration
        • ServiceNow OAuth authentication
        • Creating a Custom Field in ServiceNow
        • How to Restrict "Incident" Data to Specific 3rd Party Companies
        • How to Restrict Access to Specific Tables for Integration
        • REST API requests list
      • Jira Trello integration
      • Jira Wrike integration
      • Jira Zendesk integration
        • How to Manually Provide Zendesk Organization ID and Name
    • Migration Guides
      • Migrating Data with Getint
      • Migration support, and onboarding
      • Jira to Jira migration
      • Asana to Jira migration
      • Azure DevOps to Jira migration
      • GitLab to Jira migration
      • Jira to Monday.com Migration
      • Jira Zendesk migration
  • Using Getint
    • Core Features of Getint
    • Workflows
      • Type Mapping
      • Integrations List
      • Configuring Your Data Sync: Bidirectional and Unidirectional Options
      • Syncing Attachments
      • Hierarchy
      • Assignees (users) mapping
      • Mapping Labels
      • Filtering Items for Integration in Getint
        • Troubleshooting Sync Issues: Unmet Filter Conditions
        • How to Filter Comments
        • Filtering by Assignment Group and Status
      • Shared Mappings in Getint – Centralized Mapping for Efficient Integrations
      • How to Use JQL Filters for Jira Integrations
      • Integration status
      • Storing counterpart link in the task comment
      • Storing Reference IDs/URLs Across Integrations
    • Connections
      • Troubleshooting Getint Integration Connectivity Issues
      • Permissions Issue: Status Code 500
      • Editing Connections for Existing Integrations
      • Changing the URL or Transitioning Between Instances
      • Debugging Connections in Getint: How to Troubleshoot and Resolve Issues
    • Quick Build
    • Reporting
    • Notifications
    • Request type issue on Jira Service Management how to select and work with it
    • Integrating one project with many: Streamlining synchronization across multiple projects.
      • One to Many Project - El Ride Use Case
    • Transition Fields
    • Resync and Hard Resync
    • Synchronizing Existing Items on Both Sides
    • Handling Syncs for Deleted Items
    • Advanced Scripting
    • Platform Release History
      • Getint Version 1.80
      • Getint Version 1.79
      • Getint Version 1.78
      • Getint Version 1.77
      • Getint Version 1.76
      • Getint Version 1.75
      • Getint Version 1.74
    • Settings
      • Data Storage
      • Sharing Access Permission
      • How to Override Getint Behavior Using Custom Properties
  • Support, legal & others
    • FAQ
      • Technical FAQ
      • Security FAQ
    • Troubleshooting Guide for Getint Users
      • Resolving Error 500 in Jira ServiceNow Integration
      • Locating Your Instance ID for Support
      • Connection Error: Certification Path Failed/PKIX Path Building Failed
      • Error: Field '<field-name>' cannot be set. It is not on the appropriate screen, or unknown
      • Connection timed out error
      • Troubleshooting: Integration Task Retrieval Error
      • Upgrade to newest version from version lower than 1.52
      • Debug Requests Feature
      • Troubleshooting: Resolving Hanging Integration Runs in Getint
      • Troubleshooting License Issues in Getint
    • Security and compliance
    • Support / SLA
    • Privacy & Security
      • Data Residency with Getint
    • Procurement & Legal
      • Enhanced Support for Vendor Onboarding and Security Assessments
      • EULA
      • Privacy policy
  • Billing & Services
    • Transparent and User-Friendly Pricing
    • Consulting and Custom Development
    • Understanding Getint Licensing and Pricing
      • How to pay for the apps
      • Migrations
      • Network License
      • Jira-Jira Licensing Model
      • Partners
      • Seamless Transition Offer: Migrate from Competitors to Getint with Exclusive Benefits
  • Use cases
  • Pricing Comparison: Getint vs. Alternatives
  • Battlecards (getint.io vs competitors)
  • Free migration from ConnectAll, Backbone, Exalate, Unito, Workato, TFS4JIRA and other tools
  • Anything missing? Getint is feedback driven
Powered by GitBook
On this page
  • How to map assignees
  • How to set default users
  • Copying mapped users from one type mapping to another

Was this helpful?

  1. Using Getint
  2. Workflows

Assignees (users) mapping

PreviousHierarchyNextMapping Labels

Last updated 9 months ago

Was this helpful?

Mapping users across different IDs is crucial for synchronizing Assignee fields accurately. For instance, in Jira Cloud, a user might be identified by an account ID hash, while in Jira Server, it could be a username. Similarly, in Asana, users may have different IDs. To properly synchronize these fields, we manually identify which user represents the same person. For example, James Farrell might be named James in Jira and James F in Asana. Without proper mapping, Getint cannot automatically interpret that these are the same user.

How to map assignees

  1. Go to your integration and open your type mapping.

  2. Click on + Add Field Mapping and select the corresponding option for Assignees in every app.

  3. Click on your new Assignees mapping, and scroll down to Map available options. Make sure to select the options that represent the same user. Click on Apply to save your mapping configuration. Then, click on Save to persist with your changes.

If a user was not found on the mapped options list, please verify you’re selecting the correct field for Assignees depending on your app, and confirm that the users exist for both instances. For example, other apps have the Assignee named Assigned to or Owner.

How to set default users

With Default mapping, you can designate a specific user or value as the primary assignee for both instances. For example, when synchronizing tasks through your integration, you can ensure that all tickets from Asana are assigned to Carlos in Jira, and all tickets from Jira are assigned to Julian in Asana.

Copying mapped users from one type mapping to another

This feature allows users to effortlessly transfer mapped users from one type of mapping to another within the integration settings. Easily replicate user assignments from one app to another, streamlining your workflow and ensuring consistency across platforms.

Mapping assigness / users