Synchronizing Existing Items on Both Sides

Once an integration has been set up via Getint, newly created items on both sides will begin to synchronize. However, any items that existed before the integration was established (such as historical tickets synchronized manually or through another tool) will not sync. These pre-existing items may have been paired outside of Getint, but the initial integration won’t recognize such pairings. Possible cases include migrating from Exalate to Getint, TFS4JIRA to Getint, Backbone to Getint, or ConnectAll to Getint.

How to synchronize existing items in a Jira integration

1. Please navigate to the integration and Disable it.

2. Go to Reporting → Synced items. Then click on Import.

3. In the Import screen:

   • Select the relevant integration.

   • Select the side of the integration that represents the app you want to import the issues from.

   • Select Automatically capture data of imported items if data capturing needs to be performed during the first run of the integration. The condition is that Jira must be the left-side app of the integration. NOTE: PLEASE do not mark this option if the Jira app is not on the left side of the integration.

   • Paste the relevant item IDs to be mapped from both sides. Sometimes, this list can be generated from one of the apps that the user is syncing. If you have stored a counterpart ID in a custom field, you can create a report with ID and COUNTERPART ID fields, which can be exported to XLS or CSV and then copied here.

   • Finally, click Apply to submit the changes.

Please note that Getint will not be aware of the pairing if Automatically capture data is not selected in the above steps.

Pairing related items

To pair related items, please follow the steps described below:

1. Log in to your Jira instance and navigate to the Search screen.

2. Fetch all the imported items in Jira (in this case, DEMO-1, DEMO-2, DEMO-3) and perform a bulk update by clicking on the 3 dots button on the right-hand side of the screen. You can add a label (for example, getint_import_sync) to perform an update on these items.

3. In the next screen, select all the relevant issues and click Next.

4. Choose Edit Issues in the next screen and click Next.

5. Go to Labels, check the box, and enter getint_import_sync, then click Next.

6. In the next screen, click Confirm. This will now bulk update all the related items.

7. Enable the integration (disabled above).

Once the integration is enabled and execution begins, Getint will initially collect data only about imported items during the first run. Subsequent integration runs will synchronize any applied changes according to the integration configuration.

IMPORTANT NOTE:

• The import process restricts pairing to 200 records per run for cloud customers and 1000 for customers with DC apps or On-Premise. Ensure that pairing adheres to these limits, which are valid only for users with a full license.

• The import process is limited to pairing 5 records if you are on a trial version.