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  • Welcome to the Getint Documentation Hub
  • Getting started with Getint
    • About Getint / Concepts
      • How Getint works (how it syncs the data)
      • Onboarding
      • What is a Connection?
      • What Are Runs
      • One-directional / Bi-directional integration
      • Migration vs Integration
      • How Integrations Are Executed By Getint
    • Starting the Free Trial and Accessing the Getint App
      • Selecting the Correct app per license
      • How do I extend the trial of getint.io?
      • Jira Access and User Management
    • Deployment options
      • Getint for Jira Data Center / Jira Server
        • Getint Jira Server / Jira Data Center App (native)
        • Getint for Jira Data Center / Jira Server - Architecture
      • Getint for Jira Cloud
      • Getint On-Premise
        • Architecture
        • Installation
          • How to Install Getint On-Premise in Windows Server
          • On-Premise/Standalone Guide
        • Updating On-Premise
        • Cluster High Availability
    • Prepare for the integration
      • Understanding the difference between platforms you integrate
      • One-to-One, One-to-Many, and Many-to-Many integration
      • Simplifying Workflow Sync with Getint: Jira
    • Connectors
      • Jira
      • Asana
      • Azure DevOps
      • Freshdesk
      • GitLab
      • HubSpot
      • Monday.com
      • Notion
      • Salesforce
      • ServiceNow
      • Zendesk
  • Guides
    • Quickstart
      • Integration
      • Connection
    • Integration Guides
      • How to Map Fields
      • How to create a custom field in all supported software
      • Git Repository integration
        • Git Connector - Azure DevOps
        • Git Connector - GitHub
        • Git Connector - GitLab
      • Azure DevOps Asana integration
      • Jira Airtable integration
      • Jira Asana integration
        • Jira - Asana: Subtasks synchronization
      • Jira Azure DevOps integration
        • How to Setup a Connection with Azure DevOps On-Premise
        • Jira - Azure DevOps: Epics and Subtasks Synchronization
        • Syncing Dependencies between Jira and Azure DevOps using Getint
      • Jira ClickUp integration
      • Jira Freshdesk integration
      • Jira Freshservice integration
      • Jira GitHub integration
      • Jira GitLab integration
        • Attachments Sync in GitLab Integration
      • Jira HubSpot integration
      • Jira Jira integration
        • Jira Jira licensing
        • Time Tracking in Getint – One-Way Synchronization
      • Jira Monday.com integration
        • Synchronizing Attachments in a Monday.com Integration
        • How to Insert Monday.com Items into Specific Groups Using Getint
      • Jira Notion integration
      • Jira Salesforce integration
        • Salesforce OAuth Authentication
      • Jira ServiceNow integration
        • Creating a ServiceNow User for Getint Integration
        • ServiceNow OAuth authentication
        • Creating a Custom Field in ServiceNow
        • How to Restrict "Incident" Data to Specific 3rd Party Companies
        • How to Restrict Access to Specific Tables for Integration
        • REST API requests list
      • Jira Trello integration
      • Jira Wrike integration
      • Jira Zendesk integration
        • How to Manually Provide Zendesk Organization ID and Name
    • Migration Guides
      • Migrating Data with Getint
      • Migration support, and onboarding
      • Jira to Jira migration
      • Jira to Asana Migration
      • Jira to Azure DevOps Migration
      • GitLab to Jira migration
      • Jira to Monday.com Migration
      • Jira to Zendesk Migration Guide
  • Using Getint
    • Core Features of Getint
    • Workflows
      • Type Mapping
      • Integrations List
      • Configuring Your Data Sync: Bidirectional and Unidirectional Options
      • Syncing Attachments
      • Hierarchy
      • Assignees (users) mapping
      • Mapping Labels
      • Filtering Items for Integration in Getint
        • Troubleshooting Sync Issues: Unmet Filter Conditions
        • How to Filter Comments
        • Filtering by Assignment Group and Status
      • Shared Mappings in Getint – Centralized Mapping for Efficient Integrations
      • How to Use JQL Filters for Jira Integrations
      • Integration status
      • Storing counterpart link in the task comment
      • Storing Reference IDs/URLs Across Integrations
    • Connections
      • Troubleshooting Getint Integration Connectivity Issues
      • Permissions Issue: Status Code 500
      • Editing Connections for Existing Integrations
      • Changing the URL or Transitioning Between Instances
      • Debugging Connections in Getint: How to Troubleshoot and Resolve Issues
    • Quick Build
    • Reporting
    • Notifications
    • Request type issue on Jira Service Management how to select and work with it
    • Integrating one project with many: Streamlining synchronization across multiple projects.
      • One to Many Project - El Ride Use Case
    • Transition Fields
    • Resync and Hard Resync
    • Synchronizing Existing Items on Both Sides
    • Handling Syncs for Deleted Items
    • Advanced Scripting
    • Platform Release History
      • Getint Version 1.82
      • Getint Version 1.81
      • Getint Version 1.80
      • Getint Version 1.79
      • Getint Version 1.78
      • Getint Version 1.77
      • Getint Version 1.76
      • Getint Version 1.75
      • Getint Version 1.74
      • Getint Version 1.73
      • Getint Version 1.72
      • Getint Version 1.71
      • Getint Version 1.70
      • Getint Version 1.69
      • Getint Version 1.68
      • Getint Version 1.67
      • Getint Version 1.66
      • Getint Version 1.65
      • Getint Version 1.64
    • Settings
      • Data Storage
      • Sharing Access Permission
      • How to Override Getint Behavior Using Custom Properties
  • Support, legal & others
    • FAQ
      • Technical FAQ
      • Security FAQ
    • Troubleshooting Guide for Getint Users
      • Resolving Error 500 in Jira ServiceNow Integration
      • Locating Your Instance ID for Support
      • Connection Error: Certification Path Failed/PKIX Path Building Failed
      • Error: Field '<field-name>' cannot be set. It is not on the appropriate screen, or unknown
      • Connection timed out error
      • Troubleshooting: Integration Task Retrieval Error
      • Upgrade to newest version from version lower than 1.52
      • Debug Requests Feature
      • Troubleshooting: Resolving Hanging Integration Runs in Getint
      • Troubleshooting License Issues in Getint
    • Security and compliance
    • Support / SLA
    • Privacy & Security
      • Data Residency with Getint
    • Procurement & Legal
      • Enhanced Support for Vendor Onboarding and Security Assessments
      • EULA
      • Privacy policy
  • Billing & Services
    • Transparent and User-Friendly Pricing
    • Consulting and Custom Development
    • Understanding Getint Licensing and Pricing
      • How to pay for the apps
      • Migrations
      • Network License
      • Jira-Jira Licensing Model
      • Partners
      • Seamless Transition Offer: Migrate from Competitors to Getint with Exclusive Benefits
  • Use cases
  • Pricing Comparison: Getint vs. Alternatives
  • Battlecards (getint.io vs competitors)
  • Free migration from ConnectAll, Backbone, Exalate, Unito, Workato, TFS4JIRA and other tools
  • Anything missing? Getint is feedback driven
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On this page
  • Can I sync projects within one Jira instance?
  • Can I integrate Jira Cloud with Jira Server?
  • What versions of Jira are supported by Getint?
  • Does Getint operate by polling or pushing changes for synchronization?
  • What additional support does Getint offer?
  • Does Getint offer built-in Self-Monitoring and High-Availability features for On-Premise deployment?
  • Is Getint a standalone platform?
  • Is the On-Premise version of Getint Dockerized?
  • If unable to open a firewall port, is hosting Getint On-Premise necessary?
  • How can I quickly sync a large volume of data?
  • Can Getint handle custom scripting for data transmission/reception like Exalate?
  • Can Getint synchronize project settings?
  • Can Getint synchronize Jira apps from one instance to another?
  • What about custom fields of apps installed in my Jira?
  • What if custom development is needed for extra features?
  • How does Getint approach the need to migrate only specific tickets?
  • What setup is needed in tools for using Getint?
  • What kind of user is needed for setting up the connection?
  • What if another connection method besides Basic Auth/OAuth is used?
  • Is installation required in the apps themselves (e.g., Jira, ServiceNow)?
  • What are the main differences between SaaS and On-Premise deployments?

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  1. Support, legal & others
  2. FAQ

Technical FAQ

Can I sync projects within one Jira instance?

Yes, Getint supports internal synchronization within a single Jira instance, allowing project-to-project syncs just as seamlessly as synchronizing between different instances.

Can I integrate Jira Cloud with Jira Server?

Absolutely. Getint facilitates integration across all versions of Jira, enabling combinations like Jira Cloud to Jira Cloud, Jira Cloud to Jira Server, and Jira Server to Jira Data Center, among others.

What versions of Jira are supported by Getint?

Getint is compatible with Jira Cloud and Jira Server / Data Center versions 7.0 and above.

Does Getint operate by polling or pushing changes for synchronization?

Getint operates on a polling model, where it periodically fetches changes from the connected applications to synchronize data. Further details are available in our synchronization section.

What additional support does Getint offer?

Our standard Service Level Agreement (SLA) promises a 24-hour response time. Premium support customers enjoy not only faster responses but also direct access to our tech team via Slack, ensuring immediate assistance with any issues.

Does Getint offer built-in Self-Monitoring and High-Availability features for On-Premise deployment?

Currently, these features are not available for On-Premise deployments. Customers can utilize external tools to monitor server performance and alert for any errors. A list of recommended tools is available upon request.

Is Getint a standalone platform?

Yes, Getint functions as a standalone platform, independent of the applications it integrates with, such as Jira. While Getint Jira apps are primarily for licensing, all configuration and synchronization logic is executed externally, making the On-Premise version essential for server/DC behind firewalls.

Is the On-Premise version of Getint Dockerized?

Indeed, the On-Premise version utilizes Docker for various services like PostgreSQL and NGINX, streamlining installation and trial processes with docker-compose.

If unable to open a firewall port, is hosting Getint On-Premise necessary?

Yes, opening a port in the firewall is required. Alternatively, hosting Getint On-Premise on your servers is necessary.

How can I quickly sync a large volume of data?

Setting up multiple integration threads allows for parallel processing, enabling simultaneous synchronization without waiting for other integrations to complete.

Can Getint handle custom scripting for data transmission/reception like Exalate?

While Getint doesn't offer scripting to the extent of Exalate, it supports variables and logical conditions for dynamic value construction in fields, covering most use cases through its UI. For additional needs, contacting our support is recommended.

Can Getint synchronize project settings?

Currently, Getint focuses on data synchronization. Interest in syncing project settings is noted, and updates will be shared in our roadmap.

Can Getint synchronize Jira apps from one instance to another?

This feature is not in our plans, as Getint's focus remains on issues and data synchronization.

What about custom fields of apps installed in my Jira?

Custom fields are treated the same as standard Jira fields in Getint and can be synchronized. If a custom field is not listed, please contact our support.

What if custom development is needed for extra features?

If you require custom features, reach out with your use case. If deemed beneficial for the product, it may be added to our roadmap.

How does Getint approach the need to migrate only specific tickets?

Integration setup allows for custom queries to filter items for synchronization, ensuring only relevant items are selected for migration.

What setup is needed in tools for using Getint?

For Jira Cloud, installing a Getint app from the Atlassian Marketplace is necessary. Credentials for app users are needed for integration setup across all platforms. For Jira Server, install Getint on a Linux machine if behind a firewall, or create an account on our SaaS instance for external Jira Servers.

What kind of user is needed for setting up the connection?

A user with permission to access the projects and items you wish to synchronize. Administrator permissions are not required.

What if another connection method besides Basic Auth/OAuth is used?

Getint supports various authentication methods. If using SSO or other methods, contact our support to explore options.

Is installation required in the apps themselves (e.g., Jira, ServiceNow)?

For Jira Cloud, installing a Getint app is mandatory. For other apps and Jira Server/DC, no additional installations are necessary.

What are the main differences between SaaS and On-Premise deployments?

Differences mainly lie in data hosting and security policy compliance. On-Premise is recommended for Jira instances behind firewalls or when large-scale data synchronization is needed.

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Last updated 4 months ago

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