How to Filter Comments
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With the introduction of the comments filtering feature in Getint (available from version 1.59), you can now further customize your integrations. This feature allows you to establish conditions to either include or exclude comments based on your selected criteria. For example, you can configure the system to exclude all comments that lack a certain value or to include all comments that contain specific values.
The filters in our system currently use the AND operator, not OR. This means that when multiple filters are specified, all conditions must be met to filter the comment. However, some users may believe the filters operate using OR logic, where any single condition being true would be sufficient.
Using OR logic for a single condition that contains one of rule is possible. However, this will apply to only one attribute. If you have additional filters, you must still meet all the other conditions to sync the items.
At present, our system only supports AND logic. If users specify multiple filters, all conditions must be true for the filters to apply. This is crucial to understand, especially for users who have set many conditions, as it may lead them to assume the filters work with OR logic, which is not the case.
Go to your integration and select the type mapping you want to modify, then click on Comments & Attachments. From this tab, you can set different parameters according to your needs:
You can synchronize comments either one way or both ways. However, note if you select one-way sync for an app, the option for the other direction will be greyed out.
In the next dropdown, you can add conditions to your filtering options, allowing you to exclude or permit comments that either match or do not match your specified criteria.
Select the Attribute and the Condition of your filters.
Click on Apply, and SAVE your integration to submit your changes.
Getint provides a robust and flexible way to filter comments in your integrated apps. By understanding how to use this feature, you can ensure that only the relevant comments get synced, enhancing the efficiency of your workflows.
Remember, if you encounter any issues or need further assistance, Getint’s is always ready to help.
