ServiceNow OAuth authentication

To set up OAuth authentication, begin by creating credentials in the Application Registry. Once set up, these credentials allow you to connect a ServiceNow instance to Getint, enabling seamless data synchronization.

Creating Application Registry for OAuth authentication

1. Find Application Registry in All tab

2. Create a New Application Registry

3. Click Create an OAuth API endpoint for external clients

4. Fill in the Name input and Submit

5. Enter the newly created Application Registry

6. Click the padlock to show the Client Secret

Generating Access & Refresh tokens manually via POSTMAN

1. Create POST request:

• Set URL to https://instance.service-now.com/oauth_token.do

• Select x-www-form-urlencoded in the Body tab and add the following properties:

  • client_id - client_id from Application Registry

  • client_secret - client_secret from Application Registry

  • username - ServiceNow User name

  • password - ServiceNow User password

  • grant_type - must be named password

2. You will get the following response