# Connection Error: Certification Path Failed/PKIX Path Building Failed
This error might appear if Getint isn’t able to find a valid certification path to create a connection.
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Please note that this issue is outside the scope of Getint support and is not specific to Getint software. It is related to the certificates used in your connections.
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### Issue: Connectivity Issues between Getint (On-Premise Version) and Other Tools
Connection issues with other tools such as ServiceNow and Azure DevOps arise after replacing an expired SSL certificate. The following error message is displayed: Request failed with status code 500. PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
The problem occurs when an on-premise server uses a self-signed certificate. As a workaround, add this certificate to the list of trusted certificates in your JVM. You can either:
1. Edit the JAVA\_HOME/jre/lib/security/cacerts file.
2. Run your application with the -Djavax.net.ssl.trustStore parameter.
Make sure to verify which JDK/JRE you are using, as this is often a source of confusion.
### Additional Tips:
* **Ensure Proper Certificate Chain**: Ensure that the certificate chain is complete and correctly installed on the server to avoid similar issues in the future.
* **Regularly Update Certificates**: Schedule regular updates and replacements of SSL certificates to prevent disruptions.
* **Consult Documentation**: Refer to your JVM’s and server's documentation for detailed instructions on managing certificates.
Atlassian also provides a guide on resolving this issue, which you can access here: [Unable to Connect to SSL Services Due to PKIX Path Building Failed Error](https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html).
If you have any further questions or need assistance with other issues, feel free to contact our [Support Team](https://getint.io/help-center).
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