Switching views in ServiceNow

ServiceNow allows various views to display the content of a ticket. To view all the relevant fields supported by the Getint Application, it is recommended to switch to the default view to understand all the available fields.

The below steps will guide you to switch the view accordingly

  1. Log in to ServiceNow and navigate to a ticket (Incident/Problem)

  2. Click on 3 bars left of the ticket, as depicted in the screen below

  3. Go to View → Default view to change the view.

NOTE: In the above screen, it is possible to switch to internal visibility by clicking the checkbox for “Work Notes”. This is similar to “Add Internal Note” on Jira Service Management tool

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