ServiceNow user creation

Here is the instruction on how to create the Snow user, that will be used for integration purposes on the ServiceNow side.

To establish a connection with ServiceNow, you need to log in as a ServiceNow user, that has all the necessary rights.

If you can't use a regular Admin account, create a dedicated user.

  1. Go to "Users Administration" then to "Users", create a new user. Provide User ID, First Name, Last Name, and a Password. Click Submit.

  2. Go to "Users Administration" then to "Roles", create a new role. Provide a name and a description. Click Submit.

  3. Go to "System Security", then to "Access Control ACL" Go to "System Administrator", select "Elevate Roles", check "security_admin" checkbox, click "OK".

  4. Go back to "Access Control ACL", click "New" to create a new record. In the "name" field, select "Dictionary Entry [sys_dictionary], then select "none" in the second dropdown menu. Provide the description. In the "Requires role" section create a role for the role you have created in step 2. Click "Submit", then "Continue"

  5. Go back to "Access Control ACL", click "New" to create a new record. In the "Operation" dropdown menu, select "read", in the "name" dropdown menu select "Field class [sys_glide_object]" then select "none" in the second dropdown menu. Provide the description. In the "Requires role" section create a role for the role you have created in step 2. Click "Submit", then "Continue"

  6. Go back to "Access Control ACL", click "New" to create a new record. In the "Operation" dropdown menu, select "read", in the "name" dropdown menu select "Choice [sys_choice]" then select "none" in the second dropdown menu. Provide the description. In the "Requires role" section create a role for the role you have created in step 2. Click "Submit", then "Continue"

  7. Go back to "Access Control ACL", click "New" to create a new record. In the "Operation" dropdown menu, select "read", in the "name" dropdown menu select "Field class [sys_glide_object]" then select "none" in the second dropdown menu. Provide the description. In the "Requires role" section create a role for the role you have created in step 2. Click "Submit", then "Continue"

  8. Go back to "Access Control ACL", click "New" to create a new record. In the "Operation" dropdown menu, select "read", in the "name" dropdown menu select "Journal Entry [sys_journal_field]" then select "none" in the second dropdown menu. Provide the description. In the "Requires role" section create a role for the role you have created in step 2. Click "Submit", then "Continue"

  9. Go to "Users Administration" then to "Users", look for the user you have created in step 1. Select the user, go to the "Entitled Custom Tables" section, select "Roles", click "Edit". In the "Collections" section look for "itil", move it to the "Roles list". Then in the "Collections" section look for the user name you have created, move it to the "Roles list" too. Click "Save".

That's it :) Use this user to establish a connection with your ServiceNow instance, from the getint.io panel.