Ask or search…

Jira Zendesk integration

To set up two way Jira Zendesk Integration, follow the video tutorial below:
Jira Zendesk integration

0. Access the app in Jira - Go to Apps, select getint.io (if you're using the version installed from the Atlassian Marketplace)

1. Go to the "integrations", and click "Create integration"

2. Name your integration, and start setting it up

3. Establish connection with Atlassian Jira, or select the connection you established before

Remember, to be logged in as a user with admin rights.
Click "Select App", select Jira. Then select "Create New" to create a new connection with the Jira instance. Name your connection whatever you like. Add URL of your Jira instance (without "/" in the end). Add Login of the admin user, you need to be logged in as one. Type your password, if it's Jira Server.
If it's Jira Cloud, you need to generate Jira Token - as shown on the video below.
When the connection is established, select Jira project you'd like to use for integration.

4. Establish connection with Zendesk.com, or select the connection you established before

If need to establish new connection with the Zendesk instance, you need enable password access, as shown on the video below.

5. Basic type mapping

When you're testing out the tool, the best approach is to get strictly to the low hanging fruit, to your first win :) So we suggest to start with just a basic integration of one Jira field, and "Ticket" on the Zendesk side.
When this setup works, it's easy to show to proof of concept, and start more advanced settings later on.

5. Advanced type mapping

Getint.io allows you to go wild with almost all the fields you want to integrate.
But first, you need to make sure you've created the fields in both Jira, and Zendesk.
  • "Title", and "Description" (mandatory to create anything in Zendesk) comes out of the box.

6. User mapping

When field mapping is complete, you need to setup some fields more specifically. One of those fields, that require additional mapping, is "Assignees". Click the cog icon. and map the users.

7. Status mapping

Go to the "Status" tab, and map the statuses.
The best practice is to have same number of statuses in both projects/tools you integrate. But if that can't be done, you can map more than 1 statuses from one tool, to just one on the other side.

8. Enable attachments sync

Go to the "comments & attachments" section.
Comment sync is enabled automatically - check if the settings are as you with them to be, if not, modify the setting.
If you want to enable attachments sync, click the checkbox shown below.
You can specify, if you want attachments to be synced in one direction, or bi directional.

9. Map other types

When one setting is done, you can proceed to other Types. In Zendesk, you just have Tickets. It's more complicated on the Jira side, where you have Tasks, Bugs, Stories, and more. If you need them to be integrated, you need to do the mapping. You can use the setting you already did in other type mapping (if you don't want to map users, and statuses again), or you can create a new one.