# Getint's Enterprise Support

### Enterprise Support by Getint <a href="#enterprise-support-by-getint" id="enterprise-support-by-getint"></a>

#### For companies where integration is mission-critical <a href="#for-companies-where-integration-is-mission-critical" id="for-companies-where-integration-is-mission-critical"></a>

At Getint, we believe that support should go beyond troubleshooting, especially when your integrations sit at the heart of your operations. Our **Enterprise Support package** is designed for organizations that need **guaranteed responsiveness**, **proactive communication**, and **a direct line** to the team behind the product.

This isn’t just support. It’s a partnership.

#### What’s Included in Enterprise Support <a href="#whats-included-in-enterprise-support" id="whats-included-in-enterprise-support"></a>

* **Dedicated Key Account Manager (KAM)**

  Your single point of contact for renewals, escalations, roadmap updates, and strategic planning.
* **Dedicated Support Engineer**

  A technical expert who knows your setup, ensuring faster resolution and better continuity.
* **Private Slack Channel**

  Direct access to your support engineer and KAM, speeding up collaboration and issue handling.
* **Priority Access to New Features**

  Get early access to upcoming connectors, features, and improvements - and influence release priorities.
* **Advisory Board Invitation**

  Join our **Customer Advisory Board** and help shape the future of Getint. Share feedback directly with our founders and product team.

#### Enterprise SLA Overview <a href="#enterprise-sla-overview" id="enterprise-sla-overview"></a>

| **Severity Level** | **Description**                                                        | **First Response Time** | **Update Frequency**    | **Resolution Target\***  |
| ------------------ | ---------------------------------------------------------------------- | ----------------------- | ----------------------- | ------------------------ |
| **Critical (P1)**  | Complete loss of service or major data sync failure with no workaround | 2 business hours        | Every 4 hours           | 1 business day           |
| **High (P2)**      | Major functionality impacted, no immediate workaround available        | 4 business hours        | Every business day      | 3-5 business days        |
| **Medium (P3)**    | Partial loss of functionality, workaround available                    | 8 business hours        | Every 3 business days   | 5–7 business days        |
| **Low (P4)**       | General questions, UI issues, minor bugs, or feature requests          | 20 business hours       | As needed / upon change | N/A (handled in roadmap) |

* Resolution target is a best-effort goal and may vary depending on complexity and required customer input.

#### Is Enterprise Support Right for You? <a href="#is-enterprise-support-right-for-you" id="is-enterprise-support-right-for-you"></a>

Enterprise Support is ideal for companies that:

* Rely on integrations to keep operations flowing
* Require **predictable support and rapid resolution**
* Have **multiple stakeholders or global teams** involved
* Need **tailored features**, SLAs, or advanced onboarding
* Want a say in **product direction and roadmap priorities**

#### How to Get Started <a href="#how-to-get-started" id="how-to-get-started"></a>

Enterprise Support is available as an add-on to your existing license or bundled with Enterprise Plans.

To discuss whether it’s the right fit for your team, contact us or reach out via our [Support Portal](https://getint.io/help-center).

<figure><img src="https://4106311246-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MR6Z9V8zLATPQPOGSDf%2Fuploads%2FsAcEbJNO0zxm64ZzpuRm%2FGetint%20Banner%20-%20Schedule%20a%20Demo.jpg?alt=media&#x26;token=2947debe-f659-45bc-b658-be3e06351ed3" alt=""><figcaption><p><a href="https://calendly.com/d/cpws-jb2-8xx/demo-call-all-team">Start your integration journey. Schedule a free consultation with our Getint Integration Expert today!</a></p></figcaption></figure>