Getint's Enterprise Support

Enterprise Support by Getint

For companies where integration is mission-critical

At Getint, we believe that support should go beyond troubleshooting, especially when your integrations sit at the heart of your operations. Our Enterprise Support package is designed for organizations that need guaranteed responsiveness, proactive communication, and a direct line to the team behind the product.

This isn’t just support. It’s a partnership.

What’s Included in Enterprise Support

• Dedicated Key Account Manager (KAM)

  Your single point of contact for renewals, escalations, roadmap updates, and strategic planning.

• Dedicated Support Engineer

  A technical expert who knows your setup, ensuring faster resolution and better continuity.

• Private Slack Channel

  Direct access to your support engineer and KAM, speeding up collaboration and issue handling.

• Priority Access to New Features

  Get early access to upcoming connectors, features, and improvements - and influence release priorities.

• Advisory Board Invitation

  Join our Customer Advisory Board and help shape the future of Getint. Share feedback directly with our founders and product team.

Enterprise SLA Overview

Severity Level	Description	First Response Time	Update Frequency	Resolution Target*
Critical (P1)	Complete loss of service or major data sync failure with no workaround	2 business hours	Every 4 hours	1 business day
High (P2)	Major functionality impacted, no immediate workaround available	4 business hours	Every business day	3-5 business days
Medium (P3)	Partial loss of functionality, workaround available	8 business hours	Every 3 business days	5–7 business days
Low (P4)	General questions, UI issues, minor bugs, or feature requests	20 business hours	As needed / upon change	N/A (handled in roadmap)

• Resolution target is a best-effort goal and may vary depending on complexity and required customer input.

Is Enterprise Support Right for You?

Enterprise Support is ideal for companies that:

• Rely on integrations to keep operations flowing

• Require predictable support and rapid resolution

• Have multiple stakeholders or global teams involved

• Need tailored features, SLAs, or advanced onboarding

• Want a say in product direction and roadmap priorities

How to Get Started

Enterprise Support is available as an add-on to your existing license or bundled with Enterprise Plans.

To discuss whether it’s the right fit for your team, contact us or reach out via our Support Portal.

Start your integration journey. Schedule a free consultation with our Getint Integration Expert today!