# How to Use the Getint Side Panel in Jira

For teams juggling multiple tools and integrations, context-switching is a productivity killer. Getint has addressed this challenge by introducing a **side panel in Jira Cloud** that surfaces integration sync status directly within Jira work items. This enhancement eliminates the need to launch the app to see if your work items are syncing properly.

{% hint style="warning" %}
The side panel appears automatically in your Jira work items only when the **Forge version** of the Getint app is installed in your instance. This applies to every connector app — make sure the Forge version is installed on each platform involved in the integration.

For **Jira-to-Jira integrations**, the app must be installed on **both instances** for the panel to appear on both sides. If you are using a dedicated license that keeps the app out of one of the instances, the side panel will only be visible in the instance where the app is running.
{% endhint %}

### What the Side Panel Offers <a href="#what-the-side-panel-offers" id="what-the-side-panel-offers"></a>

The **Getint Integration Platform Panel** now appears in the right-hand sidebar of Jira issues. It provides:

* **Sync Success Indicators**: Shows whether a task was successfully synchronized.
* **Last Sync Timestamp**: Displays the date and time of the most recent sync.
* **Direct Links to Synced Tasks**: Enables quick navigation to the counterpart items synced with Getint.

<figure><img src="/files/RLQqNiLjqMqt8G80QPS7" alt=""><figcaption></figcaption></figure>

### Why It Matters <a href="#why-it-matters" id="why-it-matters"></a>

Getint designed this feature to reduce friction in cross-platform collaboration. By embedding sync visibility into Jira, teams gain:

* **Faster Reactions**: Immediate awareness of failed syncs allows quick troubleshooting.
* **Empowered Teams:** Visibility isn't limited to admins, as any Jira user can check the sync status and report any failures or errors to the corresponding team(s).
* **Greater Transparency**: Clear, accessible sync information builds trust in integrations.

### Key Considerations <a href="#key-considerations" id="key-considerations"></a>

* Currently available only for **Jira Cloud**; support for Jira Data Center is planned.
* Requires proper configuration of Getint integrations to ensure accurate sync visibility.
* Teams should establish clear ownership for troubleshooting failed syncs.

For more details or assistance with the setup, make sure to [contact us](https://getintio.atlassian.net/servicedesk/customer/portals).

<figure><img src="/files/otyodSR2k1YTwh3mrnVq" alt=""><figcaption><p><a href="https://calendly.com/d/cpws-jb2-8xx/demo-call-all-team
">Start your integration journey. Schedule a free consultation with our Getint Integration Expert today!</a></p></figcaption></figure>


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