How to Use the Getint Side Panel in Jira
For teams juggling multiple tools and integrations, context-switching is a productivity killer. Getint has addressed this challenge by introducing a side panel in Jira Cloud that surfaces integration sync status directly within Jira work items. This enhancement eliminates the need to launch the app to see if your work items are syncing properly.
The side panel appears automatically in your Jira work items only when the Forge version of the Getint app is installed in your instance. This applies to every connector app — make sure the Forge version is installed on each platform involved in the integration.
For Jira-to-Jira integrations, the app must be installed on both instances for the panel to appear on both sides. If you are using a dedicated license that keeps the app out of one of the instances, the side panel will only be visible in the instance where the app is running.
What the Side Panel Offers
The Getint Integration Platform Panel now appears in the right-hand sidebar of Jira issues. It provides:
Sync Success Indicators: Shows whether a task was successfully synchronized.
Last Sync Timestamp: Displays the date and time of the most recent sync.
Direct Links to Synced Tasks: Enables quick navigation to the counterpart items synced with Getint.
Why It Matters
Getint designed this feature to reduce friction in cross-platform collaboration. By embedding sync visibility into Jira, teams gain:
Faster Reactions: Immediate awareness of failed syncs allows quick troubleshooting.
Empowered Teams: Visibility isn't limited to admins, as any Jira user can check the sync status and report any failures or errors to the corresponding team(s).
Greater Transparency: Clear, accessible sync information builds trust in integrations.
Key Considerations
Currently available only for Jira Cloud; support for Jira Data Center is planned.
Requires proper configuration of Getint integrations to ensure accurate sync visibility.
Teams should establish clear ownership for troubleshooting failed syncs.
For more details or assistance with the setup, make sure to contact us.
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